My storyline project HTML5 version is not loading in chrome or firefox but working in internet explorer

Hello Ahmed,

Thanks for reaching out and letting us know what you are seeing.

I took a look at both links you shared above and they are working for me in Chrome and Firefox.

Curious what version of those browsers you are currently using?

Hi there, Ahmed. So sorry the HTML5 output and the Articulate Mobile Player are giving you trouble–I'd love to help!

Here's a Peek of how both links play on Chrome, IE11, and Firefox. Does this recording capture what you see on your end? I see a long white space on the left on the first slide and a long pause on the second slide on all three browsers. 

A few more questions to help us narrow down the cause:

• What version of Storyline 3 are you using? To find this detail, go to Help > About Storyline
• Regarding the 'This plugin is not supported' notice: could you share more detail on the device–Is it Apple or Android, what OS is the device running? Here are the System Requirements for viewing published courses.
• Would you be able to share your .story file here, so I can take a look at how the course should play? This table compares Storyline 3 features supported in HTML5, Flash, and the Articulate Mobile Player (AMP).

Looking forward to digging deeper!

I found it as a problem with my computer after testing it on other computers, it worked

Thank you Leslie McKerchie

Thank you Katie Gokhshteyn

Well, that sounds like good and bad news Ahmed.

Glad you were able to track it down, and I appreciate you chiming in with an update.

Thanks Leslie McKerchie

I don't know why it still not working on my computer but the good news is that is already worked

Hello all,

I have the same problem.

My module doesn't work on Firefox.

I have the loading cursor, and the content keeps on loading but nothing happens. It's extremely slow. And I'am blocked on the 3rd screen.

But my content is quite light (text, and audio for voiceover).

I use Firefox Quantom 62.0.3

and Storyline 3.5.16548.0

We tested on several computers and it doesn't work.

Everything is fine on IE.

Thanks for your help.

Hey there, Aurore.  Thanks for those details.  I'm sorry you're course is getting hung up in Firefox.  I tested my own course in Windows Firefox 62.0.3, and it played as expected.  Can you check my link here?

Are you able to share a link to your content as well as the original .story file for me to test?

My goal is to narrow down where and why the problem is occurring so we can find a fix for you!

I have the same problem like Aurore.

I have published my html5 project to test it with Firefox but everthing works extremly slowly or nothing happen. On the computer of a colleague we see the loading bar but nothing else happens (again in Firefox). However, everything is fine on Chrome and MS Edge

I'm working with the latest versions of Firefox, Chrome, Edge and Storyline.

I realy need help on this issue as many of our customer use Firefox.

Is there any solution on this problem? Since I'm not the only one who has the problem in my company, it must be something bigger.

Hi Stefan!

How did you publish the project -- for LMS, Web, or something else?

And where did you host the published output file for testing?

You mentioned you're working with the latest version of Storyline. Does that mean you're using Storyline 360 Update 20? 

Hi Alyssa,

I published the projekt for Web as a html5-file.

I hosted the files on two ways: Once locally on my harddrive and once on a webserver. Both time, the Firefox version only works extremly slowly and absolutly not useable..

Yes, I'm using the latest Storyline 360 Version (V3.20.16814.0)

Thanks for the quick answer. At the moment, I'm really have problems with this situation.

Thanks for those details, Stefan! Could you send me a link to the project hosted on a web server by clicking here? We'll take a closer look! 

Hello, sorry for the late reply.

I have found my problem. It was because I had a variable who wasn't defined, due to a calculation with another variable. So firefox can't stop looking for this value.

The other browser, can pass through this problem, but firefox not.

For information, I use the storyline 3 version.

Sorry if my english is bad, but i am french...

Thank you for your help.

Thanks! I've done it!

Hi 

I have the similar problem.

Currently using storyline3. 

I published various formats (eg :Flash/HTML5 and HTML5/Flash). When loaded into LMS (KnowledgePlatform), the module is not able to play on iOS/Android but possible on PC. But, when I published another formats, both PC and mobile devices cannot be played. 

I attached my work here. Perhaps you know what I mean. 

I did not have problem when used Storyline2 previously.

Please help as I need to have the work roll out urgently.

Please provide me the step by step of the solution.

Thanks.

Amanda

Hey Aurore!  Thanks for the update - that's some great detective work. 

Hi there, Amanda.  It looks like the first slide includes an Engage interaction.  Can you tell me what version of Engage was used to create that interaction?  When I published your course for LMS using HTML5-only, I was prompted to run Flash Player in my Chrome browser on my laptop.  I'm thinking the Engage interaction is coming through as Flash content which is why the mobile devices cannot play it.

Hi Crystal

I am using Engage 13. 

I have been using this version without problem. In fact, I able to use this version somewhere around Aug this year without any problem.

Hi Crystal,

I published another work using SL2 and is not working on iOS and Android. 

I published to include HTML5 output. it is not working on the smartphones (iOS and Android).

How to solve it?

Hi Amanda,

Thanks for sharing your file here with us! Since you're using Storyline 2 you'll need to follow the steps outlined here to first publish your Engage interactions and then insert them as web object to access on a mobile device.  

Once you do that you'll publish the Storyline course to include the HTML5 output per normal, and it'll be able to playback and access the Engage output as it was added as a web object which allows for HTML5. 

Hi! I am having a similar problem. I published my module to Articulate Online, but some users are having trouble accessing it. It keeps redirecting to the last page, rather than giving users a chance to engage with the content. We thought it might be an internet connection issue, but I don't know if it's that simple. I can't post the link publicly but if someone could reach out to assist, that would be great!

Hi Sarah,

Thank you for reaching out and letting us know! Great call on opening up a Support Case. I see that you are in great hands with our Support Engineer Cleo. 

Please let us know if you have any questions!