I have a problem. A user has reported that their NEXT button, on the player skin, doesn't work. I tried to replicate the issue with her user account on my PC but can't.
She says she has tried two different computers to no avail. Does anybody know of a bug that could be causing this or a way to fix the issue? It appears to only be happening with her and no other users.
If you have accessed using her user account and it works, has she tried logging in as someone else to see if it is a profile issue or perhaps a browser security setting?
No Aaron, sorry I read fom above it was only one user? It has to be something unique to their operating setup. Are you offering it through their LMS - have you published to SCORM cloud to check if it works there?
It was just one until a whole class logged in to use the site and then it happened to about a quarter of them.
It's being offered via my own site using LearnDash LMS and GrassBlade LRS but I can't see how either of those integrations would affect the articulate next button.
It works on ScormCloud fine. Have you heard of this issue before?
Have you tried republishing the course and uploading again - I haven't heard of this issue with Next on the player but I have witnessed it with a custom next button where an image was partially covering the next button so there was only a hit and miss chance the user would pick the area to click and progress. Can they use the menu to progress and if so when they move to another slide can they use the previous button?
I haven't tried to republish but if it persists I may have to. I remove the menu on my player so children can't skip activities and disrupt the flow of the learning sequence. I may have to publish with a menu as a way of of allowing them to bypass the next button but that's not ideal.
Do you think it's likely to be a problem with the browser or school system setup?
It's not something simple like the slide timeline being too long, and locked navigation being switched on (meaning the button won't be enabled until the timeline is finished)?
It would seem not. The slide in question was 12 seconds long with slide advance setting set to 'by user'.
It's definitely some kind of bug somewhere as I can't replicate it in the office but I am concerned that as more schools use the site I have no idea of (A) what may cause it and (B) how to fix it. The error was consistent in user accounts that were opened from different computers in the classroom. Yet others - fine!
I've noticed the same issue. The Next button won't work until the slide gets to the end of the timeline, regardless of what the trigger says. We have our navigation set to "restricted" which we thought just applied to the menu. (Perhaps this was the case in Storyline 1?)
If you choose Restricted as your navigation method, does it control both the menu and the Next button?
Unfortunately, we have a lot of recurrent training that is updated every year, so I see a lot of timeline editing in our future as files are converted from Storyline 1 to Storyline 2.
I have had a great deal of success with the first option. It sounded scary at first but it was quite easy, less than 10 minutes per course. It would be a lot less tedious than changing timeline length on every slide.
just re-read your post above where you said you remove the menu option from the player so the kids can't skip slides...not sure if a 'free' navigation setting would apply if you are not using that option.
The settings in the player are configured to 'free' but I do remove the menu. Because this only affects some users I don't see how it could be a problem with the AS2 configuration. My hunch is it's a security/browser/user profile issue but I'm just not sure what.
If it's only impacting some users, I'd agree it's more likely to be associated with the individual user set ups. Are you able to determine which browser the impacted users are utilizing? I'd recommend using a site such as supportdetails.com to look into the set up.
23 Replies
Hi Aaron
If you have accessed using her user account and it works, has she tried logging in as someone else to see if it is a profile issue or perhaps a browser security setting?
Hi Wendy,
It is happening to several users at the school. Doesn't make my site look very good :( Any ideas what could be causing this?
No Aaron, sorry I read fom above it was only one user? It has to be something unique to their operating setup. Are you offering it through their LMS - have you published to SCORM cloud to check if it works there?
Hi Wendy,
It was just one until a whole class logged in to use the site and then it happened to about a quarter of them.
It's being offered via my own site using LearnDash LMS and GrassBlade LRS but I can't see how either of those integrations would affect the articulate next button.
It works on ScormCloud fine. Have you heard of this issue before?
Have you tried republishing the course and uploading again - I haven't heard of this issue with Next on the player but I have witnessed it with a custom next button where an image was partially covering the next button so there was only a hit and miss chance the user would pick the area to click and progress. Can they use the menu to progress and if so when they move to another slide can they use the previous button?
Hi Wendy,
I haven't tried to republish but if it persists I may have to. I remove the menu on my player so children can't skip activities and disrupt the flow of the learning sequence. I may have to publish with a menu as a way of of allowing them to bypass the next button but that's not ideal.
Do you think it's likely to be a problem with the browser or school system setup?
It's not something simple like the slide timeline being too long, and locked navigation being switched on (meaning the button won't be enabled until the timeline is finished)?
Hi Steve,
It would seem not. The slide in question was 12 seconds long with slide advance setting set to 'by user'.
It's definitely some kind of bug somewhere as I can't replicate it in the office but I am concerned that as more schools use the site I have no idea of (A) what may cause it and (B) how to fix it. The error was consistent in user accounts that were opened from different computers in the classroom. Yet others - fine!
What is the navigation setting-free, locked or restricted?
I've noticed the same issue. The Next button won't work until the slide gets to the end of the timeline, regardless of what the trigger says. We have our navigation set to "restricted" which we thought just applied to the menu. (Perhaps this was the case in Storyline 1?)
If you choose Restricted as your navigation method, does it control both the menu and the Next button?
In Storyline 2, the answer is yes. There are two workarounds:
1. https://community.articulate.com/discussions/articulate-storyline/sl2-restricted-menu-navigation-and-next-button-solution-workaround
2. Wendy Farmer suggested a couple of days ago to shorten the timeline to 1 sec. I htink this would only work if there is no audio.
Thank you, Julie. That solves the issue.
Unfortunately, we have a lot of recurrent training that is updated every year, so I see a lot of timeline editing in our future as files are converted from Storyline 1 to Storyline 2.
I have had a great deal of success with the first option. It sounded scary at first but it was quite easy, less than 10 minutes per course. It would be a lot less tedious than changing timeline length on every slide.
I understand. I had to do a similar thing with a different development tool and it's pretty easy.
Hi Cindy,
I'm glad Julie was able to assist you here - and please let us know if you need anything else.
Hiya all,
Where can I find the navigation settings in SL2? Is it in the player settings as I can't see it?
Hi Aaron
Player > Menu > Options (Cog wheel)
Thanks Wendy. The lessons in question are set to 'free' so this shouldn't be a factor for causing the problem should it? I
Aaron, do you want to share your story file so we can take a look - always hard to diagnose blind
Hi Aaron
just re-read your post above where you said you remove the menu option from the player so the kids can't skip slides...not sure if a 'free' navigation setting would apply if you are not using that option.
Hi Wendy,
The settings in the player are configured to 'free' but I do remove the menu. Because this only affects some users I don't see how it could be a problem with the AS2 configuration. My hunch is it's a security/browser/user profile issue but I'm just not sure what.
Hi Aaron,
If it's only impacting some users, I'd agree it's more likely to be associated with the individual user set ups. Are you able to determine which browser the impacted users are utilizing? I'd recommend using a site such as supportdetails.com to look into the set up.
Hi Ashley,
Thanks very much for the site - I'll check it out.
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