Hi Suzie! We can try with screen captures. Why don't you share privately here and we can take a look. If you can share your file privately, that would be great! :)
No problem Suzie! If you filed your case, you should have gotten an e-mail confirmation. If you did not, perhaps it didn't go through and that's why I'm not able to locate it.
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Hi Suzie! Would you be able to share your .story file for us to take a look?
HI Leslie, I can share screen captures, unfortunately not the entire file. Maybe a Lync session?
Hi Suzie! We can try with screen captures. Why don't you share privately here and we can take a look. If you can share your file privately, that would be great! :)
Hi Leslie! I'm uploading the zipped story file. Slide 1.4 the next and previous buttons do not work. The slides before it works fine.
Thanks for the details Suzie! I'll keep an eye out for your upload.
If you could pop back in with a case number when you get it, that would be helpful as well.
How do I get a case number? Sorry -- this is the first time I've done a discussion or needed this much help.
No problem Suzie! If you filed your case, you should have gotten an e-mail confirmation. If you did not, perhaps it didn't go through and that's why I'm not able to locate it.
How or where do I file a case?
Oh, you mentioned you uploaded the file, so I thought you had already tried to file a case.
It was in my post above via hyperlink: "...share privately here"
Just click the link and it will take you to our form for case submission.
Hi Leslie! Uploaded again, and received this case # 00689291. Thanks! Suz
Thanks Suzie! Got it that time and I am responding to your case.
I uploaded .story file. I believe it worked, and added the file to the case.
Thanks Suzie! We can continue our correspondence in the case :)
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