No expression choice available with characters

Feb 27, 2018

A little help from anyone please. I am using 360 and select a character. I can then choose the Character and the Pose.  Expression remains grayed out and will not let me select. Any ideas? 

10 Replies
Ashley Terwilliger-Pollard

Hi Alessandro,

Thanks for that image. Can you change the characters Expression or Pose after you've inserted them, or is it also greyed out? 

I haven't seen this issue either, but it wouldn't hurt to check the 360 Network Endpoints and Ports here are enabled and accessible. Those allow for access to all thing Content Library! 

San Perroud

Hi Ashley,

I found that if I choose the Classic ones, the download, expression and pose features work fine. Whereas with the Modern or the photographic ones, it won't. 


If I choose any of the options that requires download, it will fail - eg. Modern Illustrations, photographic characters and templates. No warnings, no error numbers, nothing but a big exclamation mark, which doesn't help. See image below.

modern fails

Oddly enough, background photos work, but videos don't, they'll keep spinning the loading wheel forever. Also odd, I managed to download a character this morning, could change his pose and all. I thought the problem was solved, but then that was it, no other character worked, it was a one off time it worked.

We already have an IT guy on this but no solution at the moment.

Ashley Terwilliger-Pollard

Hi Alessandro, 

Thanks for that image! The (!) icon typically is connected to needing to open up the firewall and ports listed here and that may be something your IT team has to do. 

I took a quick Peek of my downloading characters to show you what I'm seeing: 

  • Illustrated characters who are already downloaded have access to the Character/Expression/Pose
  • If you've not downloaded a character yet, you won't see the expression and poses
  • Photographic characters will have the Pose where you can choose an emotion and/or style

Hope that helps! 

Mario Kielhauser

Great answer!
Thank you very much for your fast reply.
Have a nice day

Mario Kielhauser
Technical Trainer


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