Not able to download the Tincan Version into mobile player

HI all

I have uploaded tincan course  in litmos, while publish in storyline i have selected below screen shots options

i am able to upload the course in LITMOS LMS and test it but when its open in the Articulate player am not getting offline option, i can only review the course in online.

See the screen shots

I got below error while opening the course in articulate player

I have opened the course in online and off the wifi when i do this i get below error message

I have created web course longtime back and it was working fine in Articulate player Here is the screenshot for that  but don't know why its not happening in LITMOS LMS.

6 Replies
Ashley Terwilliger-Pollard

Hi Sinchu,

You'll need to fully download the course first while connected to the internet to then be able to use it offline. That error message is described here,  and is attributed to one of the following:

  • You're not connected to the Internet.
  • One or more expected files were moved, deleted, or not uploaded to the server.

To correct this issue, ensure that you're connected to the Internet, or upload the published output to the server again.

Ashley Terwilliger-Pollard

Hi Sinchu,

If you're thinking it's connected to moving some of the files, you'll need to check that you've included all the files in the published folder before uploading again. You're welcome to share the Storyline file here with us or send along to me privately and I can test at SCORM Cloud although I don't have access to Litmos. Also, you can create a free SCORM Cloud account here which is a great way to test SCORM Content.