Hi I have uploaded the storyboard for an exam that I had create and it worked. I added an additional hot spot slide and the story won't progress forward unless I click in the correct hotspot. Can you tell me how you fixed this because it is not the first time this has happened? I have put the triggers in the same order , the triggers are exact matches. How can I stop this from happening again?
Which slide has the problem, and how do you want it to advance?
As I see it, there is no automatic advance being used and there are no built-in navigation controls. The only method of advancing to the next slide is to click the hotspot.
Since I can't replicate it, I really have no idea what is causing it. In fact, I'm not even sure that I got it to act that way. maybe I just did something wrong and thought it didn't advance because that was what I was expecting. Sorry, but I have no idea.
I know that in this case, when a learner takes the test, if they click any where but the hot spot, in every other slide they move to the next one. In the last slide they do not. I have this happen every so often, when I put a new slide with a hot spot after I have already published it many times. I also have another exam built the same way and it has a similar problem.
I am uploading the other story that I am having the same problem with, when I click not on the correct answer in the last slide the item doesn't move on to the results slide. This one also has an additional issue. That is when I click on review the quiz , no navigation buttons appear. I took the first one you were given and removed everything but the title slide and the results slide.
Thanks for sharing your file! I took a look and wasn't able to replicate the issue.
I don’t want to lose any of the information that you’ve shared so far, so I’ve opened a support case on your behalf and will have our team take a look at your file to see if we can nail down what's happening behind the scenes here!
I'm sorry to hear that you're frustrated. I can see that Christopher replied to you in the original case that Ren opened for you. I've forwarded that response to you based on your reply to Angelo about not receiving it.
Please check your spam/junk folders as the from address is support@articulate.com and it looks like you've received Angelo's reply, so you should be getting them all, but let us know if you're seeing something different.
11 Replies
Which slide has the problem, and how do you want it to advance?
As I see it, there is no automatic advance being used and there are no built-in navigation controls. The only method of advancing to the next slide is to click the hotspot.
The last slide before the result slide doesn’t go forward whether I click on the hot spot or not.
Thanks
Sent from my iPhone
This is what I get when I try it. It works the same for me, whether I view the whole project, or just the last two slides.
I tried it about 30 times, and there was only one or two times it didn't advance, so there may be something subtle going on, but I can't reproduce it.
I know that is subtle. It happens in my other one too. Any ideas what is causing it.
Sent from my iPhone
Since I can't replicate it, I really have no idea what is causing it. In fact, I'm not even sure that I got it to act that way. maybe I just did something wrong and thought it didn't advance because that was what I was expecting. Sorry, but I have no idea.
Walt,
I know that in this case, when a learner takes the test, if they click any where but the hot spot, in every other slide they move to the next one. In the last slide they do not. I have this happen every so often, when I put a new slide with a hot spot after I have already published it many times. I also have another exam built the same way and it has a similar problem.
Walt,
I am uploading the other story that I am having the same problem with, when I click not on the correct answer in the last slide the item doesn't move on to the results slide. This one also has an additional issue. That is when I click on review the quiz , no navigation buttons appear. I took the first one you were given and removed everything but the title slide and the results slide.
Hi Shari,
Thanks for sharing your file! I took a look and wasn't able to replicate the issue.
I don’t want to lose any of the information that you’ve shared so far, so I’ve opened a support case on your behalf and will have our team take a look at your file to see if we can nail down what's happening behind the scenes here!
Be on the lookout for a reply soon!
Thanks. I am so frustrated.
Shari
Sent from my iPhone
One more question will they contact me during the day here on the east coast?
Sent from my iPhone
Hi Shari,
I'm sorry to hear that you're frustrated. I can see that Christopher replied to you in the original case that Ren opened for you. I've forwarded that response to you based on your reply to Angelo about not receiving it.
Please check your spam/junk folders as the from address is support@articulate.com and it looks like you've received Angelo's reply, so you should be getting them all, but let us know if you're seeing something different.
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