We made some improvements to our sign-in experience, and to access the desktop applications you'll need to be on the latest update of the Articulate 360 Desktop app. It sounds like that is why you're having trouble signing into Storyline 360.
After updating your desktop app, you can sign back in and continue working as usual. If you forgot your password, you can reset it here.
Note that you only need to update the Articulate 360 desktop app to continue working. We recommend updating your authoring apps too, but it’s not required. So you can still use older versions of Storyline 360, Studio 360, Replay 360, and Peek 360.
If you run into any other trouble, our Support Team is standing by 24/7 to help!
1 Reply
Hi Joseph,
We made some improvements to our sign-in experience, and to access the desktop applications you'll need to be on the latest update of the Articulate 360 Desktop app. It sounds like that is why you're having trouble signing into Storyline 360.
You can download and install the latest version of the desktop app here: https://360.articulate.com/downloads
After updating your desktop app, you can sign back in and continue working as usual. If you forgot your password, you can reset it here.
Note that you only need to update the Articulate 360 desktop app to continue working. We recommend updating your authoring apps too, but it’s not required. So you can still use older versions of Storyline 360, Studio 360, Replay 360, and Peek 360.
If you run into any other trouble, our Support Team is standing by 24/7 to help!
This discussion is closed. You can start a new discussion or contact Articulate Support.