Unable to open Articulate 360 due to sign in error

Hi,

I am trying to open Storyline 360 but i get an error saying i am not signed in. Articulate 360 then leads me to sign in through a browser but i am already signed in.

Tried it multiple times but the same error occurs. Tried to sign out and sign back in with a browser but still the same issue occurs.

6 Replies
Subramanya Mv

Hi Ashley,

I tried following the steps, but it still doesn't work. I get the same error as earlier.

When I open articulate 360, it asks me to screen 1 - sign in and when I click sign in, it takes me to screen 2 - start over and when I click on start over, it takes me to screen 3 - a browser which opens 4 different browsers at the same time.

Leslie McKerchie

Hi, Transfers of Learning!

Thanks for letting us know what's going on, and I'm sorry for the trouble.

I'd recommend logging out by following these directions:

  1. Sign out via 360.articulate.com
  2. Close the Articulate 360 desktop app (click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit).

    Here's a quick video
  3. Please restart the machine and then try signing in again.

Also, this article describes the reasons why signing in could fail and how to solve them. 

Let me know if you see any improvements from there, or you can work directly with our support team here.