I'm curious if anyone has every seen this issue before. In a course we've built for a client, we have the Menu and the Notes tab.
If I click the next button while on the "Notes" tab, the Menu shows up but the tab doesn't switch over. After that, I can no longer view the notes: no matter which tab I have selected it shows the Menu.
Actually, an update to this situation. The notes now appear at the bottom of the notes panel, UNDER the menu (which shouldn't be there at all). This happens in iOS6, iOS7, and HTML5 via Google Chrome on desktop.
Hi, I really need a help with the Notes tab. I don't see the text there which is coming from the storyline. I have just the Note tab as a title. If I click the Notes I don't see the text! The Menu is visible.
Thanks for letting us know that you're having trouble viewing the notes in your course.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
5 Replies
Actually, an update to this situation. The notes now appear at the bottom of the notes panel, UNDER the menu (which shouldn't be there at all). This happens in iOS6, iOS7, and HTML5 via Google Chrome on desktop.
Hi Nick, sounds like you broke something I'd submit a support request with Articulate if I where you: http://www.articulate.com/support/contact/submit.php
Hi Nick,
Is this happening in every Storyline file or just one? The first thing to try, is if it's only one Storyline file import it into a new project. If it's happening with every file, you may want to conduct a repair of your Storyline software and of course you're always welcome to connect with our Support team.
Hi, I really need a help with the Notes tab. I don't see the text there which is coming from the storyline. I have just the Note tab as a title. If I click the Notes I don't see the text! The Menu is visible.
Thanks for your help!
Hi Elena,
Thanks for letting us know that you're having trouble viewing the notes in your course.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
This discussion is closed. You can start a new discussion or contact Articulate Support.