Has anyone else come across an issue with opening a "story" that was created in a previous version of storyline? I downloaded the newest version, as per the prompt that appeared when I opened Articulate, and I can't open any of my previous projects to edit them!
Hi Sheena! What version of Storyline are you utilizing? Would you be able to share a .story file that you are having difficulty with for me to take a look?
This discussion is a bit older, so let's make sure you get the most up-to-date guidance. A quick clarifying question:
Do you see an error that reads, "This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline."
Or, are you hitting a snag when trying to upgrade a course?
If the former, here are a few tactics for us to try:
Close, Copy, Rename, and Import: Close Storyline and create a copy of the file. Rename the copy and save it to your desktop. Then, follow these steps to import the slides into a new Storyline file.
I am having the same issue. After a Storyline 360 update, the story I have been working on for over a month is "invalid or corrupt". I searched this folder (%appdata%\Articulate\Storyline) but the story was not there. I've tried renaming the storyline file. No luck. I tried creating a copy and opening that up. No luck. I tried importing the story into a new project. No luck. Can anyone assist?
I'm sorry to hear that you're experiencing this issue with your Storyline 360 file. I went ahead and opened a support case on your behalf so we can investigate further. You should hear from our team soon via email!
I'm sorry to hear that you're experiencing this issue! Are you able to share your file with us so we can investigate what's going on? You can upload it here or privately in a support case.
For some reason I am only able to open shared storyline files with the Nov. 7 2022 version. I created copies of the files to import slides into the April 18, 2023 version with no success. In desperate need of support as my workload grows!
I'm so sorry you're running into this issue and understand how frustrating that can be. I've opened a support case on your behalf so we can investigate what's going on. You'll be hearing from one of our Support Engineers soon via email.
Thanks for reaching out! It sounds like you are also experiencing issues while opening a course that was created in an earlier version of Storyline 360? I'd be happy to help!
Have you tried troubleshooting your file with the tactics my colleague, Katie, shared in her reply above?
Give them a try, and if you're still running into issues, you can attach your file here or privately in a support case, and our team would be happy to offer some guidance.
Thanks for reaching out! I'm sorry to hear that you're experiencing this issue as well. We'd be happy to take a look at your .story files. You can upload it here or privately in a support case.
Please let me know if you have any other questions!
20 Replies
Hi Sheena! What version of Storyline are you utilizing? Would you be able to share a .story file that you are having difficulty with for me to take a look?
I had the same thing happen to me. Has anyone else been able to resolve this issue?
Hi Cindy! I haven't heard back from Sheena as you can see here. Would you be able to share a .story file for us to take a look?
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Looks like you responded via e-mail, so I cannot view your attachment and your signature is attached.
You are welcome to pop in and edit that signature if needed.
You are welcome to share the file here.
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I know this is an old post, but I am having the same issue and wondering what the answer was?
Hi there, Kristine!
This discussion is a bit older, so let's make sure you get the most up-to-date guidance. A quick clarifying question:
If the former, here are a few tactics for us to try:
If the latter, here are the steps to upgrade a course to Storyline 360. Let me know what happens during the process!
I can't open any of my Articulate Projects on the new Storyline version. This is a pain!!!
Hello Michael!
So sorry for the trouble! I've started a case on your behalf and sent an initial email. Please let me know if you don't receive it!
I am having the same issue. After a Storyline 360 update, the story I have been working on for over a month is "invalid or corrupt". I searched this folder (%appdata%\Articulate\Storyline) but the story was not there. I've tried renaming the storyline file. No luck. I tried creating a copy and opening that up. No luck. I tried importing the story into a new project. No luck. Can anyone assist?
Hi Charles,
I'm sorry to hear that you're experiencing this issue with your Storyline 360 file. I went ahead and opened a support case on your behalf so we can investigate further. You should hear from our team soon via email!
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HI Kelly,
I am also having the same issue.
Thanks
Kylie
Hi Kylie,
I'm sorry to hear that you're experiencing this issue! Are you able to share your file with us so we can investigate what's going on? You can upload it here or privately in a support case.
I to am having the same issue, unable to open a specific project that was modified January this year.
Hi Cameron,
Sorry to hear you're running into this snag. I'm happy to help!
I have a few questions in order to better assist you:
If you'd rather have us take a look at your file privately, we'd be happy to discuss this within a support case.
Please let us know if you have any other questions!
For some reason I am only able to open shared storyline files with the Nov. 7 2022 version. I created copies of the files to import slides into the April 18, 2023 version with no success. In desperate need of support as my workload grows!
Hi Malik,
Welcome to the E-Learning Heroes community!
I'm so sorry you're running into this issue and understand how frustrating that can be. I've opened a support case on your behalf so we can investigate what's going on. You'll be hearing from one of our Support Engineers soon via email.
hi is there an update on this issue?
Hi Julie!
Thanks for reaching out! It sounds like you are also experiencing issues while opening a course that was created in an earlier version of Storyline 360? I'd be happy to help!
Have you tried troubleshooting your file with the tactics my colleague, Katie, shared in her reply above?
Give them a try, and if you're still running into issues, you can attach your file here or privately in a support case, and our team would be happy to offer some guidance.
Looking forward to hearing from you!
Hi, I am also experiencing this issue, where can I send my story files too?
Hi Jessica,
Thanks for reaching out! I'm sorry to hear that you're experiencing this issue as well. We'd be happy to take a look at your .story files. You can upload it here or privately in a support case.
Please let me know if you have any other questions!