PDF in resources is not displaying when published

May 15, 2015

I've got a number of PDFs in my Resource tab.  When I publish the story, all work except for one.  I've reinserted it a number of times, but no luck.   Any suggestions as to what the problem could be?  I'm using Storyline 2.

Thanks in anticipation

10 Replies
David Charney

Hi Michelle,

It is hard to know without seeing it. What is it doing when you click? An error or a blank white screen in the browser? Are there any strange characters or spaces in the name of the PDF? Check out your published story_content\external_files\ folder for the file that should open and run it to see what it does. It should be fine but check the case of the letters against the file in that folder. Strange characters and incorrect cases can cause a file not to be found when on some servers.

Ashley Terwilliger-Pollard

Hi Michelle,

Yes, as Christie and Wendy mentioned you'll want to confirm you're working with all local project files, and I'd include the PDFs you're linking to in that as well (unless their hyperlinks). Also, once you're ready to test you'll want to place within the intended environment as testing locally could cause elements/features of your content to fail. 

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