PDF missing when publishing

Hello,

I'm experiencing a two-stage issue with publishing a course that hyperlinks to PDFs.

  1. We have a course that references several small PDFs, but one PDF in particular is not showing in the External Files folder when publishing. This one PDF happens to be the only PDF in which we are hyperlinking to specific pages (e.g., C:\Content Services\Courses\EDM\TranscriptIntro.pdf#page=4). Note that the file is not on a server, but rather on a network drive. Could the "#page=4" part of they hyperlink be the cause for this PDF excluded when publishing?
  2. In the past, we've been able to copy the missing PDF into the External Files folder, then upload the course to our LMS. All hyperlinks work as expected, including the ones to the "missing" PDF. However, now it seems I'm unable to do this, as the course shows an Error 404-File Not Found Error when the hyperlink for the PDF is clicked.
  • I've published, then opened the file from the Publishing window to include the PDF, then zipped it, but I still get "file not found."
  • I've published, then opened the file from my local drive to include the PDF, then zipped it, but get a "this is not a SCORM file" error from my LMS.
  • I've published to a zip folder on my local drive, unzipped it, added the file, then rezipped the files, but get a "this is not a SCORM file" error from my LMS.
  • I've published, then opened the file from the Publishing window to include the PDF, then updated the imsmanifest file with the URL, zipped it, but I still get "file not found."
  • I'm really at a loss for how to add the missing file back into the course. (Unless issue #1 is the root cause for my pain. LOL.)

Your ideas are most welcome. Thank you so much!

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