"Pick many" selected state not displaying for some users
Jan 26, 2021
Hello,
Has anybody had issues where the "selected" state of a pick many interaction does not show?
Attached is a question several users have had problems with. The attachment shows the selected state that should occur when an option is selected.
I've had 2 users report that the options did not highlight for them when they selected them. I called them and shared their screen so I could make sure there was no user error, or it wasn't just too faint or anything for them to see - nope, it just didn't turn up. They are still getting "selected", as if we close the program to wipe any selected answers, open it up again, select the 2 correct answers and only them and press "submit", it accepts the correct answers.
The course was published in Nov2020 for LMS in HTML5 only format. Both users were using Microsoft Edge - 1 says they tried it with Chrome also with the same result but I can't verify that as I didn't see it.
I tested this module myself in various browsers and did not encounter any such issues. I've had several hundred users complete this course since November but got these 2 reports today - is there anything in the settings of Microsoft Edge which may have changed?
Thanks in advance to the community,
Michelle
5 Replies
I've just had another user report this issue today - getting very worried now that something has changed in Edge that is causing this. I still have several hundred users left to complete this course.
Now have at least 1 verified user who had the same error in Chrome...really mystified as why this issue has only suddenly presented itself.
Hi there, Michelle!
Thanks for raising this. I'd love to troubleshoot the pick-many question slide with you!
First, let me gather a few more key details:
If you could share the file, that will help us greatly. I understand if you can't share it publicly, where our Support team can step in. Simply use this private case link.
Hi Katie,
Thanks for your response. Re: your questions:
I have shared the file via your link. The problem question is Q3.3.
What is so strange to me is that this issue just started over the course of a weekend - it worked perfectly for hundreds of users from Nov 2020 until approx 23-Jan-2021 - since then I got dozens of reports of this issue. I've had to implement a workaround whereby this question is restyled as a multiple choice question with radio buttons. This meant some users has to start the course again from the start following it being updated which has caused a lot of frustration. Would like to get to the bottom of this as I won't have confidence using "Pick many" style questions in future otherwise.
Thanks in advance.
Hi Michelle!
I see that you're working my teammate, Dexter, in a support case! We'll continue troubleshooting in your case. I'll follow along to see what the fix is.