Every image from every slide in my current course in Storyline 360 is suddenly missing.
They still show up in the timeline window at the bottom of the screen as jpgs, and they still are visible (initially) in the story view thumbnails, but when I click on the images in the timeline, they just highlight an empty box.
I'm sorry you're having this issue with images disappearing! I'd like to try and troubleshoot shoot this for you!
The first thing you can do is make sure everything you're working with (images, files, and other assets) is being saved locally and not on an external or cloud drive.
If that's not the issue and it's only happening with the one course, you could import the file into a new one and see if that resolves things.
If it happens to many files, you can conduct a repair of Storyline.
As always, if you'd like our support engineers to take a look at your file you can do that here.
1 Reply
Hi Ryan,
I'm sorry you're having this issue with images disappearing! I'd like to try and troubleshoot shoot this for you!
The first thing you can do is make sure everything you're working with (images, files, and other assets) is being saved locally and not on an external or cloud drive.
If that's not the issue and it's only happening with the one course, you could import the file into a new one and see if that resolves things.
If it happens to many files, you can conduct a repair of Storyline.
As always, if you'd like our support engineers to take a look at your file you can do that here.
Thanks for reaching out!