I've created a training presentation with 140 slides with various animations and many pictures. I opened my presentation today to get ready to publish and all my pictures have disappeared! Can someone please help? I've spent hundreds of hours on this presentation....
Hi Kathleen - That does sound frustrating, sorry you are dealing with that.
I see where you have reached out to our support team. I've combined some duplicate cases and I'm sending an e-mail so you can attach your project file. That will assist our engineers in taking a closer look at what is happening.
2 Replies
Hi Kathleen,
That sounds stressful!
It's hard to say what happened without seeing the file, can you share?
Otherwise you can submit a support case here: https://articulate.com/support/contact/case
Support engineers are excellent and very prompt to respond.
Good luck!
Hi Kathleen - That does sound frustrating, sorry you are dealing with that.
I see where you have reached out to our support team. I've combined some duplicate cases and I'm sending an e-mail so you can attach your project file. That will assist our engineers in taking a closer look at what is happening.
This discussion is closed. You can start a new discussion or contact Articulate Support.