platinum maintenance plan withdrawn without notice
Sorry - I've tagged this on the end of a couple of other threads, but since they have already been answered, realise that might have been a mistake and that it needs to go in its own thread so that articulate support see it: I'll see if I can delete them, but please feel free to delete the other duplicate posts so they don't clutter.
(on edit - tried to delete duplicates but got error message: "Whoops, there's no page here." - just tried again and the 'delete' option is no longer available.
Justin Wilcox said:
Thanks for the comments and sorry to hear that you are disappointed. The pricing for Storyline 2 is the same upgrade pricing we have offered since 2005 with upgrades from Articulate Presenter 4 to Articulate Presenter 5. We also had similar upgrade pricing for the Rapid E-Learning Studio 2nd Edition to Studio '09 and then Studio '13. If you purchase the Platinum Membership Plan which includes upgrades, priority support, live chat and free remote assistance.
I posted this on another thread, but perhaps it should be here given Justin's quote above, or maybe in its own thread. I am extremely dissatisfied but am holding off to see what happens before I build up a full head of steam on this:
Having just had trouble accessing the storyline 2 download I contacted support.
This is what I got back:
"The PMP conversion option mentioned in the email below is no longer available."
You can buy a Storyline 2 upgrade here:
I can tell you that that was not the response I was expecting.
What on earth do you mean 'no longer available?
What has happened to Articulate? You cannot just withdraw something like that - here is the response to the articulate support email I sent :
What do you mean 'it is no longer available'?
When I purchased articulate studio it was specifically with the
maintenance plan that provided the next TWO releases of studio.
When I then paid for the upgrade to switch to the storyline track it
was on the understanding that the maintenance pack upgrade for the
second upgrade switched to Storyline from Studio, otherwise there was
no point in me switching since the whole point of paying for the
maintenance plan was to pay for the upgrade cycle in advance.
You cannot just come along and say:
"The PMP conversion option mentioned in the email below is no longer
That is equivalent to you taking my money in advance and then randomly
deciding that you are not going to fulfill your obligation.
Your tone is especially insulting in that you offer no explanation and
effectively are telling me that you tricked me out of the money.
This is not satisfactory.
Does this mean that paying in advance for the upgrade cycle is just equivalent to giving articulate money for nothing, because that email from support seems to be saying that.
This has got to be some sort of mistake, although the terse and perfunctory tone of 'that is no longer available' seems at odds with that assessment.
You cannot take money for maintenance plan upgrade cycles and then just change your mind about providing it.
This is absolutely astonishing.
(edited to correct frenzied typos)