Player Cut Off in Firefox: What is causing it?
Feb 06, 2018
I need your collective brilliance once again. :)
Yet again, a client is having issues viewing courses and of course it comes down to it being "our" problem. So we're left troubleshooting. And I'm running out of ideas.
The situation: the client uses Cornerstone On Demand. They insist that we publish content with Flash first, HTML5 as the fall back. The player template we use is the default one with our logo, a menu, and Notes. It views just fine in SCORM Cloud
The problem: "The module worked really well in IE and Chrome; however, it appears the entire slide is not displaying in Firefox. The bottom and right side are being cut off. " (I keep trying to upload the screenshot but I keep receiving "bad server response" or other errors about not being able to access the server....)
I've been researching what could be causing it and have come up with the following possibilities. Can you help me think of ANYTHING ELSE that it might be that I could suggest to the client, or that WE could do on our end:
- What happens when you resize the browser window?
- Are there any developer extensions turned on in Firefox that could be turned off?
- Is the zoom on the web browser more than 100%?
- Can we confirm that you’re using the latest version of Firefox, and the the most recent version of Flash?
What are we NOT thinking of?