PLEASE talk me down from the ledge - source file is corrupt

Feb 25, 2018

So after spending hours upon hours upon hours (at least 40) on a narrated presentation, I published the file, then closed the program - relieved  that I could take a break.  That was last night.

Today, I go to open the SL file and it tells me the file won't open because it is either corrupt or was built in an earlier version.  It was not built in an earlier version.  It was built in SL2, which is what I'm currently running. 

Oddly, the thumbnail in my recent file list looks like the original story size.  I had just finished resizing the program and tweaking its scaling. 

Is there anyone at Articulate that can possibly rescue the file???  This file was 2 days late already...

2 Replies
Paula DeYoung

Hi Matthew,

Thank you so much for the tips...but unfortunately, I don't even have any tmp files in Storyline folder.  I even checked appdata folder on my laptop and searched for tmp files.  I'm just doomed to hours of least I have an earlier version that I saved previously; so I won't have to start from scratch. 

I'm pretty sure there's a dark cloud over my head at the moment...Guess I'd better get crackin on my rebuild. 

Thank you again for the suggestion. 


Ashley Terwilliger-Pollard

Hi Paula,

Those same steps should also work in Storyline 3 or Storyline 360 (and I've included them again below).

Also, I'd suggest looking at the additional steps here to prevent any corruption issues in the future. Although our team can't repair a corrupt file, we're always happy to take a look and see if there is anything else we can spot. Can you reach out to our team here and upload a copy of that .story file?

Here are the steps again to look through your temp folders:

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.

3) Change the file extension of the copy on your desktop from *.tmp to *.story.

4) Double-click the file to open it in Storyline.

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