8 Replies
veprea yeromosh

Hi Leslie,

yes the resolution is the same, 1080p. The issue is not publishing related, it just happens when you open a file created by someone else, but rather randomly. I also send and receive files that are all right.

This was in a previous version of Storyline 360, i didn't have the chance yet to test if the problem persists in the latest version. Will do soon.

Alyssa Gomez

Hi Adnan,

Thanks for sharing your file with me. I'm seeing the same problem you're seeing, but I'm not sure what is causing this to happen. I'd like to have our Support Engineers weigh in on this, so I'm going to share you file with the team. As soon as they've tested it, they'll reach out to you via email.

Keep an eye out for a message from Support@Articulate.com!