Trying to import any PowerPoint file to Storyline 360 fails. even a new created empty PPT-file with just a single word added fails. I always get a Visual Basic error message.
I tried it with the although installed Storyline 3. It worked once but fails afterwards although.
Older PowerPoint files which I could import in the past fail as well.
I did updates on both Storyline versions. Updates on Windows 10 and Microsoft 365 are handled by our companies IT department but should be up-to-date.
Tried two days ago to import a new PPTX file and the import failed. I get the error message, "Failed to import PowerPoint presentation", and I reviewed the document pointed to (no passwords/security issues). Like Paul, corp IT manages the updates and because of our DoD related business, these are up to date. The feature was working fine early last week for me, but I noticed an update was installed August 22, 2023. There is another location that is having the same problem, and we need to get this resolved soon. Ideas?
Sorry to hear you've also run into issues when importing PowerPoint files to Storyline! I'd be happy to help troubleshoot and have some follow-up questions to start.
Does your Storyline course contain a screen recording? Our team is actively monitoring a known issue that causes PowerPoint imports to fail after inserting a screen recording.
If you're willing to share copies of the affected files, our support engineers would be happy to investigate this further. You can share them here in this discussion or privately through a support case.
We'll delete them from our system as soon as we're finished!
Sorry, but it seems the URL from Steven's reply was blocked by your network when you quoted it, so the rest of your message was snipped. Do you mind resending your post above? You can edit out the hyperlinks if you'd like to quote Steven.
Thank you for getting back to me. Following is the full reply without links:
In response to your email questions:
. Are you working locally? We recommend you Create, Edit, and
Publish Courses on Your Local Hard Drive while authoring to avoid erratic
behavior.
Yes, always on C:/ drive
. Does your Storyline course contain a screen recording? Our
team is actively monitoring a known issue that causes PowerPoint imports to
fail after inserting a screen recording.
No screen recordings.
. Did this behavior begin after upgrading to the latest version
of Storyline 360? Also, does reverting back to build 3.78.30747.0 produce
the same issue? The problem continues to exist when reverting back to build
3.78.30747.0 ( and build 3.77.30587.0), where courses were successfully
produced but now new PPTX files can no longer be imported
I'll be happy to share files in a private support case as I'm not allowed to
distribute content on a potentially public location. Please let me know what
files I need to send.
Thank you very much for your assistance,
Cynthia Reading
Senior Technical Writer, Kratos Space
Kratos Defense & Security Solutions, Inc.
12515 Academy Ridge View
Colorado Springs, Colorado 80921
Main: 719.598.2801
You can reach out directly to our support team by opening a case here. You'll have the option to attach a project file so please feel free to share both your .pptx PowerPoint presentation and your Storyline 360 project file so we can test to see what's happening.
Also, your contact information came through as well. This Peek video will show you how to edit it out if you’d like!
7 Replies
Hi Paul,
I'm sorry to hear you've hit this snag regarding importing PowerPoint slides to Storyline!
I wanted to confirm if you've already checked the items in this article to resolve the import problem:
If the issue persists and you're working on your local drive, try running these steps to address possible installation issues.
If you would like us to investigate further, connect with us in a case as needed. We're happy to help!
Start a Support Case
Tried two days ago to import a new PPTX file and the import failed. I get the error message, "Failed to import PowerPoint presentation", and I reviewed the document pointed to (no passwords/security issues). Like Paul, corp IT manages the updates and because of our DoD related business, these are up to date. The feature was working fine early last week for me, but I noticed an update was installed August 22, 2023. There is another location that is having the same problem, and we need to get this resolved soon. Ideas?
Hi Cynthia!
Sorry to hear you've also run into issues when importing PowerPoint files to Storyline! I'd be happy to help troubleshoot and have some follow-up questions to start.
If you're willing to share copies of the affected files, our support engineers would be happy to investigate this further. You can share them here in this discussion or privately through a support case.
We'll delete them from our system as soon as we're finished!
Thanks for your reply, Steven!
In response to your email questions:
* Are you working locally? We recommend you
<https://urldefense.com/v3/
Hi Cynthia,
Sorry, but it seems the URL from Steven's reply was blocked by your network when you quoted it, so the rest of your message was snipped. Do you mind resending your post above? You can edit out the hyperlinks if you'd like to quote Steven.
Thanks!
Thank you for getting back to me. Following is the full reply without links:
In response to your email questions:
. Are you working locally? We recommend you Create, Edit, and
Publish Courses on Your Local Hard Drive while authoring to avoid erratic
behavior.
Yes, always on C:/ drive
. Does your Storyline course contain a screen recording? Our
team is actively monitoring a known issue that causes PowerPoint imports to
fail after inserting a screen recording.
No screen recordings.
. Did this behavior begin after upgrading to the latest version
of Storyline 360? Also, does reverting back to build 3.78.30747.0 produce
the same issue? The problem continues to exist when reverting back to build
3.78.30747.0 ( and build 3.77.30587.0), where courses were successfully
produced but now new PPTX files can no longer be imported
I'll be happy to share files in a private support case as I'm not allowed to
distribute content on a potentially public location. Please let me know what
files I need to send.
Thank you very much for your assistance,
Cynthia Reading
Senior Technical Writer, Kratos Space
Kratos Defense & Security Solutions, Inc.
12515 Academy Ridge View
Colorado Springs, Colorado 80921
Main: 719.598.2801
Direct: 719.884.6407
cynthia.reading@kratosdefense.com
www.kratosdefense.com
Hello Cynthia,
You can reach out directly to our support team by opening a case here. You'll have the option to attach a project file so please feel free to share both your .pptx PowerPoint presentation and your Storyline 360 project file so we can test to see what's happening.
Also, your contact information came through as well. This Peek video will show you how to edit it out if you’d like!