Preview in StoryLine does not match published content

Hi there Spring,

Are you able to share a link to that course, or the .STORY file so I can test this on my end?

Thanks!

Unfortunately I cannot, the server has IP protection to prevent it from being accessed off site.

Hi Spring,

Well, that limits troubleshooting just a bit :) I do understand, though - hopefully we can figure out what's causing this, but it would be much faster if we could actually test the file. 

Since you cannot send the course out are you able to try accessing it on another machine, or have you already had someone else take a look by any chance?

The only thing I can suggest at this point is to try clearing your browser cache, check your DPI, try importing the project into a new file and republish/reupload the project, or try publishing the course with a default player. 

If the problem continues, it might be best to try contacting our support team. I'm sure they'll ask for the file as well, but hopefully they'll be able to give you some additional suggestions without it.

Articulate Support - Submit a Support Case

Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.

Thanks!