Preview mode and Timeline issues in Storyline

Hi All,

Recently I am having the following issues in Storyline. I am wondering how I can fix it? 

  1. While "previewing" the slide or the entire project,  the audio does not work in most slides. However, when I publish the course to "Review" I can see how the whole course runs and also hear the audio in each slide and then go back to fix the issues. This takes a lot of time. This has impacted my course development time to great extent. I have to get the Preview mode up and working
  2.  The timeline increases on it's own. For example, I insert a mp4 file that is 0:39 seconds long. The timeline runs for 1650 sec. The video is playing in loop. I haven't touched any other settings. I tried all the tips from this discussion. Didn't work for me.

Looking forward to hearing soon. 

Thanks.

-Manisha

1 Reply
Lauren Connelly

Hi Manisha!

We're happy to help! This sounds specific to the file that you're working on. With your permission, we'd like to take a look at your project file to investigate what's happening. We'll delete it after troubleshooting.

You can upload it privately here: Support Upload Link

When you upload the file, we'll receive a notification. After reviewing the file, we'll get back to you as quickly as possible.