3 Replies
Ashley Terwilliger

Hi Cindy, 

Can you check in a browser such as Internet Explorer or Firefox what Flash version is installed (Chrome has it's own built in Flash version)? You can go to a website such as: http://www.adobe.com/software/flash/about/   you'll want to see the version 20.0.0.272

If you're still having difficulty after checking into that and have gone through the steps I mentioned above including ensuring you're on the latest update of Storyline, can you reach out to our Support engineers so that we can dig a bit deeper?