While working my Storyline file suddenly no longer allowed me to preview my slides and scenes and only get a blank screen. I already tried importing into a new file, but this didn't work.
Thanks for reaching out and I'm sorry to hear you've hit this snag! I see that you’ve reached out to our Support Engineers and are working with my teammate, Johnrey. You’re in great hands! We’ll continue the conversation in your support case.
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Hi Stephanie,
Thanks for reaching out and I'm sorry to hear you've hit this snag! I see that you’ve reached out to our Support Engineers and are working with my teammate, Johnrey. You’re in great hands! We’ll continue the conversation in your support case.
If anyone is experiencing a similar issue, please share your project with our team so we can try to determine if it's specific to your course or an issue within Storyline. If the behavior cannot be replicated, you may want to try a Storyline repair, then review the steps in this article.
I hope this helps!