Print results using a mobile phone

Hello,

My client wants his user's course examination results for courses taken on a mobile phone to be emailed to a third party.  I've used the print screen trigger, and it works perfectly on the laptop, but I am not having as much success with mobile phone results.  In the results from a mobile phone the test takers name, which is visible in laptop results, is not visible on the mobile, even though the name drop down box is utilized.  This is a huge sticking point for the client. Is there a way to have the name included?  Any advice is welcome.  The course is built in Articulate Storyline 360.

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