Problem downloading course in Mobile Player App

 Hi. Has anyone encountered problems with courses timing out while loading in the Articulate Mobile Player app? The Storyline2 course content is published with Tin Can and the course is being delivered via the Scorm Cloud LRS.

I'm not sure why this is happening. The same course loads fine on the desktop (when published in SCORM).  Any ideas would be greatly appreciated.

7 Replies
Kath Mcdonald

Hi Ashley,

Sure :-) If you provide me with an email address, I can invite you to our course on Scorm Cloud. Alternatively I uploaded the source Storyline2 file to Articulate Support yesterday, and Renato Tecson has tested this file (published to Tin Can, uploaded to Scorm Cloud, and tested on iPad using AMP) and it worked fine for him apparently. However he hasn't tested the link from my Scorm Cloud account (if that might make a difference?) so please send through an email address if you'd like to give that a try. I'd be very grateful :-)

 

Ashley Terwilliger-Pollard

Hi Kath,

Thanks for letting me know you're working with our Support team as well (in case # 00468133 for my reference). If you email back Renato you could send the link along that way. You can assign the course to Support@articulate.com (it's a general email for our team) and then you'll just want to copy the link to share in the email to Renato so that we can test the version you posted. I also didn't see if Renato shared the link from SCORM Cloud that worked for him? He should be able to send that along to you as well so that you could test that on your end.