Hi. Has anyone encountered problems with courses timing out while loading in the Articulate Mobile Player app? The Storyline2 course content is published with Tin Can and the course is being delivered via the Scorm Cloud LRS.
I'm not sure why this is happening. The same course loads fine on the desktop (when published in SCORM). Any ideas would be greatly appreciated.
I haven't heard of or run into any particular issues - but when you say time out, do you see an error message or it just doesn't load? Have you tried in different internet settings or with different wireless networks?
Thanks for replying. I don't see any error message at all. Just a black
screen with the white loading dots cycling round. I wait for several minutes
and no change. I tried on two different iPads and two different wireless
networks.
Sure :-) If you provide me with an email address, I can invite you to our course on Scorm Cloud. Alternatively I uploaded the source Storyline2 file to Articulate Support yesterday, and Renato Tecson has tested this file (published to Tin Can, uploaded to Scorm Cloud, and tested on iPad using AMP) and it worked fine for him apparently. However he hasn't tested the link from my Scorm Cloud account (if that might make a difference?) so please send through an email address if you'd like to give that a try. I'd be very grateful :-)
Thanks for letting me know you're working with our Support team as well (in case # 00468133 for my reference). If you email back Renato you could send the link along that way. You can assign the course to Support@articulate.com (it's a general email for our team) and then you'll just want to copy the link to share in the email to Renato so that we can test the version you posted. I also didn't see if Renato shared the link from SCORM Cloud that worked for him? He should be able to send that along to you as well so that you could test that on your end.
I will share the course with support@articulate.com now. Let me know if you don't receive the
email invitation. I have also informed Renato of this. Hopefully this may
shed some light on things.
7 Replies
Hi Kath,
I haven't heard of or run into any particular issues - but when you say time out, do you see an error message or it just doesn't load? Have you tried in different internet settings or with different wireless networks?
Hi Ashley,
Thanks for replying. I don't see any error message at all. Just a black
screen with the white loading dots cycling round. I wait for several minutes
and no change. I tried on two different iPads and two different wireless
networks.
Hi Kath,
Can you share a link with us to the course so that we could take a look as well on our end?
Hi Ashley,
Sure :-) If you provide me with an email address, I can invite you to our course on Scorm Cloud. Alternatively I uploaded the source Storyline2 file to Articulate Support yesterday, and Renato Tecson has tested this file (published to Tin Can, uploaded to Scorm Cloud, and tested on iPad using AMP) and it worked fine for him apparently. However he hasn't tested the link from my Scorm Cloud account (if that might make a difference?) so please send through an email address if you'd like to give that a try. I'd be very grateful :-)
Hi Kath,
Thanks for letting me know you're working with our Support team as well (in case # 00468133 for my reference). If you email back Renato you could send the link along that way. You can assign the course to Support@articulate.com (it's a general email for our team) and then you'll just want to copy the link to share in the email to Renato so that we can test the version you posted. I also didn't see if Renato shared the link from SCORM Cloud that worked for him? He should be able to send that along to you as well so that you could test that on your end.
Thanks Ashleigh,
I will share the course with support@articulate.com
now. Let me know if you don't receive the
email invitation. I have also informed Renato of this. Hopefully this may
shed some light on things.
Thanks Kath - I see you replied to Renato - so I'll continue to follow along.
This discussion is closed. You can start a new discussion or contact Articulate Support.