Problem saving .story files in Storyline 3

Hi Denver,

I saw you submitted a support case this AM as well, and that would be my recommendation so that our team can gather a bit more information from you about how files are being saved, any specific system settings, etc. They'll be in touch shortly, so keep an eye out for an email from Support@articulate.com. 

One more piece of information...  If I choose to save a "Copy," I find that, working from the copy, I can "Save As" the original file name and the replacement action is successful.

Thanks Denver, and I see that you and Ronaziel are still pulling the logs on your computer, so I'll continue to follow along. 

I'm glad doing a Copy and then a Save As allows you to have a working file in the meantime. 

I'm having the very same issue. I have worked with Support and even had a one-on-one tech session. I am still having the same problem. Can someone please update if this user was able to resolve the issue? Both my colleague and I recently upgraded to SL3 and are very much regretting it since we are having the same problem. 

Though a cause of the problem was never isolated/determined, I was able to finally resolve the issue working locally with a company information technology staff member who uninstalled and reinstalled the application using administrator privileges. (I work for a government contractor. I am able to temporarily elevate privileges for software installation on a networked computer, but not as a full administrator.)

Hi Teresa,

I took a look at Denver's case and it looks like turning off the User Account Control and uninstalling/re-installing with full administrative privileges corrected the issue for him.

Thank you for reaching back out to Robert to let him know you're still running into difficulty as well.

I'm going to let him know that you're reaching out in the forums as well.

I have tried what you suggested, multiple times.

Hi Teresa, 

Sorry this has been such a frustrating experience for you. I'll update Robert on what you've shared, and we can keep the conversation going in your case with him.

I've had the same issue. I was curious what the problem was - looks like it's something I would have to ask our IT service desk to do. Which doesn't sound like fun... :(

Hi, Lacey. Sorry to hear you ran into this roadblock!

If you run into this problem again, our Support team will be ready to dive into your diagnostic logs and troubleshoot with you one-on-one. Click here to open a case. We'll do what we can to ensure this issue doesn't happen again!

Thanks, Katie - I'll do that. Appreciate your speedy response!

Hi!

I'm experiencing the same issue. My IT service desk has reinstalled the whole 360 suite onto my laptop and I'm saving locally. Is there anything you can advise?

Melissa,

My issue was completely related to my company's installation of Carbon Black. Once IT greelighted SL3 and my directory where the majority of my files are saved, I had no problems. 

Thanks Teresa! I'll contact the team again.