Problem with animated GIF

Hi new to storyline 360 but have used storyline 3 for past couple of years.

I am trying to use 4 animated GIFs in a new module and experiencing an issue when viewing the slide in Review 360 and the zipped scorm file that gets uploaded to our LMS:

In storyline and uncompressed scorm file GIFs all work fine

In Review 360 and zipped scorm file viewing on LMS - the GIF animation starts ok goes for a couple of seconds then jumps back to the start of the animation and plays properly.

I have no idea what is happening to this and welcome ideas?

This link shows a short video of what I'm seeing:  https://360.articulate.com/review/content/6680dea3-a406-45f5-860c-a6216ad41711/review 

1 Reply
Ren Gomez

Hi Graeme,

Thanks for detailing what you're running into and sharing that video as well. It's helpful!

We do have some similar bugs regarding gifs, though I'd like our support team to take a look at your .story file and confirm what exactly is causing the issue.

Can you submit a case using the link below to share your file? We're happy to dig into this!