7 Replies
Leslie McKerchie

Hello and welcome to E-Learning Heroes. 😊

I appreciate you sharing what you are currently experiencing with your software installation.

The video shows that your cursor pointer and chosen choices are different.

  • Are you using an external monitor?
    • Do you see the same behavior if this is disconnected?
  • What is your screen display set to?
    • I'd recommend setting the scale and layout to 100%.
Lauren Connelly

Thank you for adding additional details! I understand this is only occurring when selecting an item from the toolbar in Storyline 360. If you make the Storyline 360 window smaller, does the same behavior happen when hovering over the toolbar?

Lastly, do you have others in your organization experiencing the same issue?

Articulate 000012
Hi, has anyone found a solution to this problem? I'm facing the same problem, I've tried all the suggested steps, including the "repair steps". It just doesn't work, it's been quite frustrating, I've been looking for solutions for days. Along with the problems already mentioned, the attached messages also appear for me.
Please could someone help me?
Lauren Connelly


Are you saving your files locally?

We recommend always saving and publishing Storyline projects on your local hard drive (typically your C: drive). Working on a network drive or an external USB drive can cause erratic behavior due to latency. For example, it could cause file corruption or prevent you from saving changes.