Problem with uploading documents

Sep 15, 2014


every time I try to upload a document onto my player I get the error message below. I think I had this problem before but cannot remember what I did to fix it.

Any ideas?

4 Replies
Ashley Terwilliger-Pollard

Hi Inka,

I'm sorry about the odd behavior with your uploading, and based on your image I see you're also working on a Mac - so you'll want to confirm you're working with the .story file and any linked files from the local drive of your Windows environment as described here.

If the behavior persists, even on a brand new file, you may need to conduct the repair of Storyline.

Emily Ruby

Hello Inka,

We are sorry you are experiencing this issue. We have had similar threads in the past.

Please make sure you are

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names.

You can also try importing your Storyline files into a new project.

If this does not help, you could try a repair of Storyline.

Let us know if this helps.

This discussion is closed. You can start a new discussion or contact Articulate Support.