Problems publishing video embedded from web

HI Amber,

The community welcomes you as a Storyline user!

Are you publishing locally? If so, that may be why the links aren't working. The recommendation is to publish to where your content will ultimately reside, or to one of the locations provided in this support link - which has more info. Perhaps this will get you started..please shout out with any questions and the community will jump in.

Hi Rebecca. Thanks for the reply. I published my test "tutorials" module to a network drive.

Ultimately, the eLearning modules we create will either be delivered via our LMS, or in the case of material we don't need to track, from our network, so I need to make sure it works. When I publish the same content to "CD" and save to my local hard drive, the links work (though there is a delay of about 15 seconds when it hits the slide with the first video link).

When I publish to Web on a network drive and open story.html in a browser, and go to the first slide with embedded video (the video is embedded in a marker), the marker opens with the title text, but no video. I can hover over all the markers with text, no problem. But no video plays. And when I attempt to advance to the next slide, the presentation just freezes. The next and previous buttons don't work and you can't select a slide from the menu.

Any ideas?

Thanks.

HI Amber,

One other thought: a MIME type is required on a server for FLV and MP4 files. Here are links to the support pages

http://www.articulate.com/support/storyline/flv-videos-require-a-mime-type-on-your-server-to-play-properly

http://www.articulate.com/support/storyline/mp4-videos-require-a-mime-type-on-your-server-to-play-properly

Since it's working on CD, it would seem to be something specific to where the publishing is occurring, or so my not always logical brain tells me

Hopefully, someone else will jump in if the "Mime" solution doesn't work.

Thanks, Rebecca. I'm going to be out of the office for a week for family reasons and will look into this when I return. I have run into MP4 problem before at my workplace, but that was only for MP4s that actually resided on the server (problem solved when I converted them to wmv). However, since the videos in my tutorial practice module are actually embedded Youtube videos (linked to Youtube), do you think that would be the same issue?

Hi Amber, 

If your server was having issues with MP4s in general, I'd definitely look further into the mime type elements as Becky mentioned. If you're still experiencing difficulty after confirming that let us know! 

Amber...just wanted to say hope your family reasons are quickly and easily resolved (oh, and your MP4 issues as well!).