My project was published, and loaded into a testing sandbox LMS. When I view the course on an android device, until a video starts, everything is fine. When the video starts the screen goes black until the end of the video.
I would republish the content for Web and upload to some (non-LMS) server or to DropBox, GoogleDrive, TempShare, etc. If it works from there, then you at least know the issue is related to the LMS.
Did you republish following the steps here? Where did you upload the content for testing? The options Michael mentioned are detailed here. Additionally, what browser are you opening the content in on your Android device? You'll want to use Chrome, which is not Android's default browser. Also, are you looking to view the HTML5 output or within the Mobile player?
ok i got the permission... while your at it, would you mind providing feedback on the look of the course? It is published using the LMS scorm 2004 4th ed.
Thanks, it looks like you posted the published output files here and I'd like to take a look at the .story file so that I can see your publish settings and go through the test publishing myself.
Thanks Terry - this version it looked like you had it set up to publish for CD, but I published for web and placed here. The menu states on this one worked within the AMP on my iPad mini with iOS8.3 and on the AMP within my Galaxy Tablet running Android 4.2. I also looked at the HTML5 output within Chrome for comparison, and I see there that the visited state for your buttons is not held within the menu so I'm going to look further at this set up.
In regards to your videos that you mentioned weren't working, could you point me to a particular slide?
the video i was having the trouble with is in the "Locating the Policy" scene. I inserted it as a step by step video. before the movement of the video starts, the still picture is there. once it starts on each slide, the picture would go black.
the issue i was having with the main menu was that it wouldnt remember the visited state when i wen back to the main menu screen after completing one of the scenarios.
Thanks for narrowing it down to the video elements. I see the black screen you're referring to at the start of the screen recording slides while viewing on my Android tablet, but I don't see the same behavior in Chrome on my desktop or in Mobile Safari on my iPad or within the Mobile player on my Galaxy tablet either - so I'm continuing to investigate.
In regards to the main menu screen, yes, I saw that in HTML5 across the board, so I tested a new sample file (you can see this very simple set up here) to determine where the issue may be, and it seems I was able to recreate it using a button such as yours that is initially set to disabled. Setting the state to start as normal allowed it to behave as expected and returned the user to the main menu slide with the visited state showing. I'm going to share this with our QA team, but in the meantime I did not experience this behavior in the mobile player on Android or iOS, so you may want to use those as an alternative.
To be clear, you did not experience the issue with the main menu if you had the buttons set to normal at the start of the slide? They stayed in the visited state when you returned to the main menu slide after veiwing a scenario?
And the video didn't have the problem in Chrome? I have some work to do to figure that part out then.
Would you mind providing some feedback as to the look and feel of the course. You are, by far, the most experienced person to see it and I would like to get your intial take on what you've seen.
Thank again for all the work you are doing to help me out.
Correct regarding the buttons initial state. Maybe instead of setting their initial state to disabled, what about using a trigger to adjust it based on the start of the timeline?
I'm only seeing the video issue on the Android tablet when viewing the content in Chrome. I didn't see it on my iPad in Safari/Mobile Player, HTML5 output on my Desktop Chrome, or the Android tablet using the Mobile player. I'm trying to do another screen recording right now to see if I can replicate the behavior in a new file.
I'm not an instructional designer - so I wouldn't have a lot of "expertise" to offer in terms of how it looks or navigates, but I thought it seemed good. One thought, it seems like the slides are set up to advance automatically and I think that can be confusing when you also have the "next" button included.
I tried to have them start in the normal state, then using the timeline start, turn them to diabled. It seemed to stutter a little and showed the state change anyway. Is that normal to briefly show the intial state, then switch upon timeline starting?
Thank you for the feedback on the next button. I kept it there while I am developing incase I accidentally left out the advance trigger. Once I finalize all the slides, my plan was to remove it.
I was also able to recreate the issue with the screen recording loading on Android/Chrome - so I've shared that with our QA team as well.
Are you able to utilize the Mobile Player on your Android tablet? I didn't experience either of these issues there so that may be a better option and not have to have you recreating your slides? The "blip" of the state change is normal, especially depending on your overall internet and loading time. Personally, I always find that my Galaxy tablet loads things slower than my iPad...not that I'm biased or anything towards Apple (iPhone, iPod and personal Mac sitting nearby). ;-)
I'll keep you posted here if I have any additional information to share from our QA team, so in the meantime you'll want to look at those few other items I mentioned to see if you can utilize them for your set up.
I did have the same problems on my Galaxy Note 3 with the video playing in the default explorer. I did not have them in the iPhone 6 that I had tested it on, although it did turn off the screen rotation somehow. The Note runs that tablet software that is on the Galaxy tablets, so I didnt think anything would change from the note to the tablet.
I will probably stay with the disabled state being the intial state. On reflection, the reason that was so important was that I used to have a couple different assessments depending on the states of the 4 buttons to the left of the assess button (Visited or normal). However since I could not get the LMS to look at 2 different results screens to gauge completion, I had to dump one of them. Most of my leaners will be taking the computer version of this anyways so it isn't that big of a sacrifice.
after taking a refreshing weekend off, I republished my course. It performed perfectly. no glitches on the computer version anyways. the android is still doing the same thing. the screen going black with the motion of the step-by-step videos, and from the video screen capture. I will be trying it on an iPhone soon and will keep you updated.
I saw the video issue on my Android as well - but one of my coworkers shared that he didn't see it on his Nexus 7 running Android 5.1. I've shared all the information here with our QA team and I'll be in touch once I have information to share.
I don't know enough about Android to know which OS are supported on which devices, but I just wanted to pass along that piece of information in the event that you had a similar device you could check on.
25 Replies
if it helps, I used SCORM 2004 4th edition in the publishing format.
Hi Terry,
Just to confirm, are you using Storyline 2 and viewing the published output in one of the options mentioned here for Android.
Hi Ashley,
I was using a Samsung Galaxy Tab 3 with the latest Android system updates for testing,
Another interesting glitch was that my button states for my main menu didnt work on either the Android device or the iPhone 6 that i tested...
I would republish the content for Web and upload to some (non-LMS) server or to DropBox, GoogleDrive, TempShare, etc. If it works from there, then you at least know the issue is related to the LMS.
Michael,
I tried folowing the instructions you gave me, when I went to the link on my android device, it said the plugin wasn't supported, then crashed.
Hi Terry,
Did you republish following the steps here? Where did you upload the content for testing? The options Michael mentioned are detailed here. Additionally, what browser are you opening the content in on your Android device? You'll want to use Chrome, which is not Android's default browser. Also, are you looking to view the HTML5 output or within the Mobile player?
the issues with the videos and the states remain whether i open in google chrome or the regular browser.
Hi Terry,
Are you able to share a copy of your .story file here with us so that we can take a look?
i have to ask for permission... it has internal Washington state policies...
ok i got the permission... while your at it, would you mind providing feedback on the look of the course? It is published using the LMS scorm 2004 4th ed.
Hi Terry,
Thanks, it looks like you posted the published output files here and I'd like to take a look at the .story file so that I can see your publish settings and go through the test publishing myself.
Here you go Ashley... thank you for your help on this.
Thanks Terry - this version it looked like you had it set up to publish for CD, but I published for web and placed here. The menu states on this one worked within the AMP on my iPad mini with iOS8.3 and on the AMP within my Galaxy Tablet running Android 4.2. I also looked at the HTML5 output within Chrome for comparison, and I see there that the visited state for your buttons is not held within the menu so I'm going to look further at this set up.
In regards to your videos that you mentioned weren't working, could you point me to a particular slide?
the video i was having the trouble with is in the "Locating the Policy" scene. I inserted it as a step by step video. before the movement of the video starts, the still picture is there. once it starts on each slide, the picture would go black.
the issue i was having with the main menu was that it wouldnt remember the visited state when i wen back to the main menu screen after completing one of the scenarios.
Hi Terry,
Thanks for narrowing it down to the video elements. I see the black screen you're referring to at the start of the screen recording slides while viewing on my Android tablet, but I don't see the same behavior in Chrome on my desktop or in Mobile Safari on my iPad or within the Mobile player on my Galaxy tablet either - so I'm continuing to investigate.
In regards to the main menu screen, yes, I saw that in HTML5 across the board, so I tested a new sample file (you can see this very simple set up here) to determine where the issue may be, and it seems I was able to recreate it using a button such as yours that is initially set to disabled. Setting the state to start as normal allowed it to behave as expected and returned the user to the main menu slide with the visited state showing. I'm going to share this with our QA team, but in the meantime I did not experience this behavior in the mobile player on Android or iOS, so you may want to use those as an alternative.
To be clear, you did not experience the issue with the main menu if you had the buttons set to normal at the start of the slide? They stayed in the visited state when you returned to the main menu slide after veiwing a scenario?
And the video didn't have the problem in Chrome? I have some work to do to figure that part out then.
Would you mind providing some feedback as to the look and feel of the course. You are, by far, the most experienced person to see it and I would like to get your intial take on what you've seen.
Thank again for all the work you are doing to help me out.
Hi Terry,
Correct regarding the buttons initial state. Maybe instead of setting their initial state to disabled, what about using a trigger to adjust it based on the start of the timeline?
I'm only seeing the video issue on the Android tablet when viewing the content in Chrome. I didn't see it on my iPad in Safari/Mobile Player, HTML5 output on my Desktop Chrome, or the Android tablet using the Mobile player. I'm trying to do another screen recording right now to see if I can replicate the behavior in a new file.
I'm not an instructional designer - so I wouldn't have a lot of "expertise" to offer in terms of how it looks or navigates, but I thought it seemed good. One thought, it seems like the slides are set up to advance automatically and I think that can be confusing when you also have the "next" button included.
I tried to have them start in the normal state, then using the timeline start, turn them to diabled. It seemed to stutter a little and showed the state change anyway. Is that normal to briefly show the intial state, then switch upon timeline starting?
Thank you for the feedback on the next button. I kept it there while I am developing incase I accidentally left out the advance trigger. Once I finalize all the slides, my plan was to remove it.
Hi Terry,
I was also able to recreate the issue with the screen recording loading on Android/Chrome - so I've shared that with our QA team as well.
Are you able to utilize the Mobile Player on your Android tablet? I didn't experience either of these issues there so that may be a better option and not have to have you recreating your slides? The "blip" of the state change is normal, especially depending on your overall internet and loading time. Personally, I always find that my Galaxy tablet loads things slower than my iPad...not that I'm biased or anything towards Apple (iPhone, iPod and personal Mac sitting nearby). ;-)
I'll keep you posted here if I have any additional information to share from our QA team, so in the meantime you'll want to look at those few other items I mentioned to see if you can utilize them for your set up.
Ashley,
I did have the same problems on my Galaxy Note 3 with the video playing in the default explorer. I did not have them in the iPhone 6 that I had tested it on, although it did turn off the screen rotation somehow. The Note runs that tablet software that is on the Galaxy tablets, so I didnt think anything would change from the note to the tablet.
I will probably stay with the disabled state being the intial state. On reflection, the reason that was so important was that I used to have a couple different assessments depending on the states of the 4 buttons to the left of the assess button (Visited or normal). However since I could not get the LMS to look at 2 different results screens to gauge completion, I had to dump one of them. Most of my leaners will be taking the computer version of this anyways so it isn't that big of a sacrifice.
Yup - it occurs in Chrome on my Galaxy and that's what I shared with our team. In the meantime, I'd look at using the mobile player.
after taking a refreshing weekend off, I republished my course. It performed perfectly. no glitches on the computer version anyways. the android is still doing the same thing. the screen going black with the motion of the step-by-step videos, and from the video screen capture. I will be trying it on an iPhone soon and will keep you updated.
Hi Terry,
I saw the video issue on my Android as well - but one of my coworkers shared that he didn't see it on his Nexus 7 running Android 5.1. I've shared all the information here with our QA team and I'll be in touch once I have information to share.
My Galaxy note 3 is running Android 5.0 - kernel 3.4.0-4453878. i haven't received notification that there is a newer version available.
Hi Terry,
I don't know enough about Android to know which OS are supported on which devices, but I just wanted to pass along that piece of information in the event that you had a similar device you could check on.
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