# Problems with LMS

I have a large course which is published to SCORM 2004 and uploaded to Blackboard LMS. However I have two problems I cannot resolve:

- For some students but not all, it is not reporting completion to the grade centre.

- For some students, but not all, it is not always resuming where they left off.

Any ideas why these problems are occurring for some students but not others?

Thanks

## 7 Replies

Hi Kate

can you isolate the non-working students to a specific browser?

Not easily

It's hard to give recommendations if there is no information about the non-working users. Perhaps Blackboard vendors can shed some light for you.

Last week I sat and watched two students side by side, both on University PCs, both using chrome browser. The course resumed for one of them but not the other!

Hi Kate,

That's so strange! We'd be happy to help you test the file to see if we can pinpoint what's causing this. Would you be willing to share the original (unpublished) file with our team by clicking here?

Were you able to figure this out?

Hi there Laurie,

Thanks for chiming in! I don't see that Kate submitted her file for us to test, so I'm not sure if she was able to sort it out.

Are you seeing problems with your course not reporting or resuming correctly? Can you tell me what version of Storyline you're using and a bit more about what's going on?