Problems with Slide Properties Selection in HTML5

Hi Rahmat,

I just tested this on my iPad with a course and I didn't run into this issue.

You can take a look at the test file I created using the link below:

http://chendrickson.articulate-online.com/4556514217

What publishing options are you selecting, in addition to HTML5? Are you uploading to a web server, or LMS? 

Are you viewing the content in Safari? If so, try to make sure private browsing isn't enabled. 

Let me know how it goes!

Christine

Hi Christine,

Thanks for your reply.  Very ineresting. Not working for us. We are viewing this locally using the HTML5 folder as well as via an LMS (same result). Private Browsing isn't enabled. Can you tell me what your Browser settings in the player properties are ( Browser size, payer size). This might be the probem.

Thanks,

Rahmat.

Hi Rahmat,

Did the file I linked not work for you when you viewed it on the iPad, or do you mean your file still isn't working on the LMS? Sorry, I should've shared the file I used to test with you earlier. Thankfully, I still have it! I'm attaching it now, if you'd like to test it on your LMS. 

Can you let me know if that file works properly for you, please?

Thanks!

Hi Christine,

Your works. Our does not for some reason.

I have attached the LMS and Storyline Package as well for you to look at...

When opening the HTML5 version (index_lms_html5.html), the player features of all slides revert to those of slide 1, regardless of individually set player features. In the attached example, the opening slide is set to have “custom player features”, specifically no previous or next buttons, no seekbar, no notes, and no menu. The next slide is set to “player defaults”, which includes previous and next buttons, seekbar, notes, and menu. All of these features will appear initially when slide 2 starts, but they will disappear after a few seconds.

Rahmat.

Hi Rahmat,

I'm sorry I took so long to get back to you. I've looked at the file and tried adjusting everything I can think of, but it just doesn't seem to want to play nice in HTML5. Every other method I used to view it works properly. I tried removing the animations, sounds, adjusting the browser settings, etc., but no luck. It looks like it's changing at a specific point on the second slide - this is why I thought maybe one of the features on that slide was causing it to break. I've heard the opening audio track so many times I think I'll have it in my head for a few days

Would you mind submitting this to our technical department for further testing? Also, please share the case details with me so I can follow along. I'd really like to see what's causing this, as well. 

Sorry I wasn't able to find a fix for this, but hopefully our tech team can help us narrow it down.

Thanks!

Christine

Hi Christine,

Thank you for looking into this. I submitted this to support including the same packace sample.   - Case #00316850.

Rahmat.

Hi Rahmat,

I was a little confused with the variation in names, but I see the reference to this thread in the case now. I'll be following the case progress.

Thanks very much!

Hi Christine,

A quick update....We found that slide transitions is conflicting with HTML5 functionality and when selected was causing this issue described above. Once we un-selected slide transition, the slide properties worked well. Articulate has slide transition as working with HTML5. I think they should look into it further. We open a new ticket with support regarding this ....Case #00316850. Thanks.

Rahmat.

Hi Rahmat,

Great, thank you very much for the update! I'll take a look at the new case and be sure to follow along.

Again, thanks for the information, I appreciate it.

Christine

Hi Christine,

After speaking with support we found out the following steps resolve the issue.

1) Select slide 2

2) Go to the Animations tab

3) In the group called "Transitions to ThisSlide", select the first transition (No Transition)

4) Save your project and publish again

5) Test the HTML5 version

This is concerning as slide transitions was advertisedfunctionality of storyline. http://www.articulate.com/support/kb_article.php?product=st1&id=1568gg1ayot2

This is troubling because we have invested in a number oflicenses for storyline, and we are encountering several issues and bugs withthe software.

How soon can we see resolution on this.

Regards,

Philip

Good morning Philip. Welcome to the community!

I was able to find the case you referenced (#00316850 for my notes) this morning. I see that you spoke with our support staff on this. As they mentioned, our Quality Assurance team is currently aware of this issue and are working to resolve this as quickly as possible. Unfortunately, we don't have a time fame for a fix for this specific issue. I do apologize for the inconvenience, hopefully we'll see an update soon.

Thanks!

Hey all,

I've got the Storyline 3 Update and have selected no transition for all of my slides. I'm still getting a pause in between each slide when publishing through HTML5 only to the iPad.

Could one of the problems be that I am using a button within the slide to advance to the next screen instead of the next button?

Are there any recent updates or ideas to resolve this problem?

Hi Katie,

It shouldn't make a difference if you're using a trigger, or the player's "Next" button, but it probably wouldn't hurt to test this. Have you tried swapping it out and seeing if you experience the same delay with the "Next" button?

It's possible it might be an issue with the file, at least that's the impression I get from your description.

Please try creating a new, blank Storyline file and import the existing slides into the new project. The tutorial here can walk you through the steps for importing from one course into another. 

If that doesn't help, are you able to share the .STORY file with us here, or send it to us privately?

Thanks!

OK thanks! I'll try those 2 options and report back.

OK, it seems like taking the buttons out and making the user select the next button everytime helped. Unfortunately, this takes out all interactivity within the course. Are there any better ideas before I move forward with this finding?

Where's my Super Hero Juice when I need it?!?

Hi Katie!

Super Hero Juice™ is not sold in stores, I'm afraid! :) We're trying to restock, but it's in high demand :D

Thanks for trying that out, I'm glad to hear that you were able to see an improvement after changing it. Now, to find out why using a custom navigational button is causing a pause in the course. 

For the triggers you're using on the custom button, are you specifying the slide, or are you just using the default "Jump to" + "Next slide"?

Again, I'd be happy to check out the file, if you can share it, either here or in a case.

Thanks!

I am using next slide, not Jump to. I wonder if that has an effect.

Here's my case number: 00340819

Hi Katie!

Thank you very much for the case number. I just checked in on the status and it looks like Jayem is already testing the file. 

I'll keep an eye on the case and try to follow up with you here on the forums.

Thanks again!

Christine

Is it possible that you could take a quick glance at it? I don't think Jaymen works normal work hours and I sure would like your input on this.

Hi Katie!

I apologize for the delay - I'm afraid I didn't see your last response until now. I was just checking on the case, actually, and came back to see if you were able to try the suggestions Jayem sent in his last response. 

Looks like he wasn't able to reproduce the issue on his end, through testing. 

I'll take a look as well and see if I find anything.

In the meantime, if you could try the suggestions he sent, I'd appreciate it.

Thank you!

Christine