Properties: HTML 5 with Flash fallback
I published a course as SCORM 1.2 and set the format as HTLML 5 with Flash fallback. However, some users receive a message that states the course cannot be played (see attached). When our IT updates flash player the course runs fine. I thought by publishing as HTLML 5 with Flash fallback this would be avoided. The users who encounter this issue are running our LMS (Convergence) on IE11. This has occurred on other courses I have published in the last 6 moths or so using the same format.
I am not sure how to trouble shoot this. Can you provide me with any direction here?