Properties: HTML 5 with Flash fallback

Feb 07, 2018

I published a course as SCORM 1.2 and set the format as HTLML 5 with Flash fallback. However, some users receive a message that states the course cannot be played (see attached). When our IT updates flash player the course runs fine. I thought by publishing as HTLML 5 with Flash fallback this would be avoided. The users who encounter this issue are running our LMS (Convergence) on IE11. This has occurred on other courses I have published in the last 6 moths or so using the same format.

I am not sure how to trouble shoot this. Can you provide me with any direction here?

thanks,

Ray

AS9100_Overview.story
Cannot_be_played.png

3 Replies

Ashley Terwilliger-Pollard
Staff

6 years ago02/08/18 at 5:32 pm (UTC)

Hi Ray,

I'm sorry your course isn't playing in Internet Explorer! Compatibility View in Internet Explorer can cause this issue, and we've implemented a fix for this in a recent update to Articulate 360, but some Learning Management Systems are still forcing compatibility view, so take a look at the steps here.

Let us know if you have any other issues.

Raymond Scholl
Author

6 years ago02/08/18 at 9:30 pm (UTC)

Ashley,

thanks for the response. You mention Articulate 360, is there an update for Storyline 3 that will fix the issue?

thanks,

ray

Ashley Terwilliger-Pollard
Staff

6 years ago02/08/18 at 9:59 pm (UTC)

Hi Ray,

The next update of Storyline 3 will have all the same fixes we've released in Storyline 360. We're looking at later in Q1 for that update - so stay tuned.

While we're finishing up that update for Storyline 3, the same settings about compatibility view should work in your LMS, so let us know!

Properties: HTML 5 with Flash fallback

3 Replies

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