My project has 1 slide with 7 slide layers and they will be played in sequence (Main layer --> the 1st slide layer --> the 2nd one, etc.) . No triggers/buttons require users to click. When I preview it, it plays well. However, after I publish it as video, it only play the man slide with the very first trigger.
I've attached a sample project file which when published as a video, will show a slide and then it's succeeding 7 layers in sequential order in the video output. You can try setting up your slide to mirror the slide in my project to see if this works for you.
If your setup is different, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a look at which triggers you are using? We'll delete it when we're done testing!
Great move opening a support case and sharing your .story file with our support engineers! I see that it has been received, so you should be hearing from them shortly!
We can continue troubleshooting through your case to keep all information in one spot.
3 Replies
Hi Yoldana,
Happy to look into this for you!
I've attached a sample project file which when published as a video, will show a slide and then it's succeeding 7 layers in sequential order in the video output. You can try setting up your slide to mirror the slide in my project to see if this works for you.
If your setup is different, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a look at which triggers you are using? We'll delete it when we're done testing!
Hello Jose,
This is my case number 03982423. Appreciated
Hi Yolanda!
Great move opening a support case and sharing your .story file with our support engineers! I see that it has been received, so you should be hearing from them shortly!
We can continue troubleshooting through your case to keep all information in one spot.