6 Replies
Katie Riggio

So sorry that's happening, Josh!

A few questions to help us get to the bottom of this:

  • Is this happening with any Storyline file or a particular one?
  • What version of Office do you have installed?
  • If you can share an affected .story file with me, I'm happy to test it with your permission. You can send it privately to me by using this link. I'll delete it after troubleshooting!

Let me know, as I'm happy to keep digging!

Josh Brown


So after some back and forth with my internal IT people, I was able to
troubleshoot the problem and get it fixed. I thought you might like to
know the resolution.

My system had both MS Word 2016 and the "native" version of Word that's
installed with the Windows 10 operating system. Apparently having both of
these things installed causes them to conflict. Storyline was selecting
the "native" version as the default, so I uninstalled the "native" version
and was able to publish to Word 2016 without any issues (once my IT guy
fixed a registry issue).


*Joshua Brown*

Master Training Support Specialist

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*Now a 100% employee-owned company*

*Office:* 800.327.7727x1217 | *Cell:* 336.380.0963 | *Fax:* 336.294.1528

*Email: joshua.brown*@jaking.com