published course just shuts off while playing it on ipad

Hi Karen,

Really sorry to hear about the trouble. However, can you give us a little more information, please? The more information we have, the faster we can try to fix this for you.

How are you viewing the content on the iPad? Are you publishing for and viewing through the Articulate Mobile Player app, or for HTML5 and through Safari? 

Is there a specific point in the course where this happens, or is it different every time? If it's at a specific point, what type of content is on that particular slide?

Hello there,

Thanks for the quick reply

• iPad 2
• viewing HTML 5 in safari
• Happens in random places

Karen

PS, sometimes it happens when you hit the next button, sometimes it's afte the course is sitting idle, for only a few seconds, sometimes it happens in the middle of an audio file.

Karen

Hi Karen,

Thanks for the additional info. Is Private Browsing currently disabled in Safari? You may find that Storyline's HTML5 output doesn't load as expected in Safari if the Private Browsing feature is enabled. This is a known issue. To correct it, turn off Private Browsing while you're viewing your Storyline content. Here's how.

If that doesn't solve the problem, are you able to submit your files or a link to us in a support case? 

Thanks!

Christine

Hi.

Private browsing was already off.

We'll send the files