Started a new project using step by step video screen caps. Added in call-outs and highlights, and edited video start and end points across all slides.
In preview the video works, but after the project is published the video doesn't play, though my callouts and highlights will appear over a static slide.
What's frustrating is I am using the same settings from a previous project a few weeks ago and that project worked after being published as an mp4.
Yikes, that does sound frustrating; I'm happy to help investigate with you! A few questions to get the basics out of the way:
Could you attach a screenshot of the settings you selected in the Video tab when publishing the course to video?
If you don't mind sharing a copy of the troublesome .story file with us, we'll try to replicate the behavior and let you know what we find. Need to share it privately? No sweat, here's how!
Confirming receipt, and appreciate you sharing these details with us! I see my teammate, Renz, is on the case, so keep an eye out for an email shortly. 😊
3 Replies
Welcome to the community, Shane!
Yikes, that does sound frustrating; I'm happy to help investigate with you! A few questions to get the basics out of the way:
We'll figure this out together!
Thanks Katie! I appreciate your help. Submitted the story and publish settings. :)
You got it, Shane!
Confirming receipt, and appreciate you sharing these details with us! I see my teammate, Renz, is on the case, so keep an eye out for an email shortly. 😊
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