published to web in storyline 1

Hello Ronny!

Are you testing this in its intended environment? Testing locally can have issues due to security settings on your local computer. Also, I wanted to verify that you are using the latest update of Storyline 1.

Yes, i'm testing in our LMS and i have the latest update of Storyline 1. 

Here"s what I have done so far: 

Publish to web (w/o checking "when returning in LMS, ignore Flash cookie" 

hosting files in S3 amazon server

created the course in the LMS with the story.html link attached

Launch within the LMS and also in a new window

The course does not display in EI11 though it does in EI9 but it does not bookmark

It's behaving well and bookmarking in Chrome and FireFox

See attached for a visual of the spinning wheel that never opens the published courss. 

Hello Ronny,

Does the course play in IE directly from you Amazon server? Have you tried publishing for LMS and uploading the zipped file? You could also test a LMS publish through the SCORM Cloud. And if you can share your file here, we could test it out.

Hi Ronny and Emily,

Did you ever resolve this issue please as I have encountered the same problem - my web story won't play in IE11 but is fine on the LMS and in Chrome. The story plays and the images are displayed but the text is missing.

Hello Dean,

Unfortunately I did not receive a file to test. Hopefully Ronny will jump in with a resolution. Have you tested your file in the SCORM Cloud after publishing to LMS to see if you get the same results?

Hi Emily,

My zipped story file behaves as intended in IE11 when hosted on the LMS but I couldn't get it to open in the cloud using IE11. It opens fine in Chrome.

What could be causing this please?

Would it be useful if I share a cloud link with you?

Thanks.

Sent from my iPad

Hello Dean,

When you say the Cloud, are you referring to the SCORM Cloud? If it is working as intended in the LMS, you should be ok. Did you need this in another environment? You can share the .story file here if you would like to take a look.

Hi Emily,

Here is my .story file but just to clarify - I have no issue with the .story file playing via the LMS in IE11 (when published for LMS). It is only when I publish this same file for the web and try and play through a link on a website that the issue occurs in IE11. Here's the link to the website:

http://decc1.oilspillresponsetraining.com/

I'm not doing the website bit as I have very limited knowledge of building websites - I am simply providing the files.

Thanks for your help :)

Hello Dean,

I published your course and I was able to load into Articulate Tempshare and view on IE 11 with no issues. Can you test this output here? Are you testing the file locally before you load it onto your webserver?

You may want to check the security settings of your IE and make sure there is nothing set to block the webserver you are using. Also, you may want to check with them to see if they have any setting that may interfere with IE. 

Hi Emily,

Thanks for this - it works fine. I had tested in locally but we only have IE9 at work. I therefore tested it in IE9 and Chrome but not in any later editions of IE. I am however now using my home computer.

It's a relief that your output works in IE11. Am I right to assume that it must therefore be the settings that they are employing on their webserver as numerous people have reported this issue with the demo site using IE11? If so, where would you advise me to tell them to start looking?

Hello Dean,

It could be settings within the webserver itself, or the security setting in the IE browser. you may want to have their IT team look into the settings, and also check the settings on the computers that users are reporting issues. Are they in a work environment, or are they working from home computers?

Hi Emily,

I'd just like to thank you for your help in trouble shooting this. I went back to the provider and it was the security settings. All sorted now :)

Dean

Sent from my iPhone

Glad to hear Dean!

Thanks for the update.