I started developing a course using the trial version of Storyline, obtained full license and continued to finish the course. When publishing for review, I receive an error message (noted in the title).
After some troubleshooting, I realize that my course only publishes when I remove the slides that were created when using the trial version. I don't want to have to re-create an entire scene - is there anyway around this?
Of course I've tried copying and pasting it over to a new file, but encountered the same error message. Looking forward to your expertise.
The trial is a full version of Articulate 360 (minus some Content Library features) so it should work to allow you to publish anything created in the trial or using your subscription to Review 360.
Yes, I have tried importing and also saving the file locally. It seems as I have to create a new slide and then copy and paste the content from the original file onto the new slides.
That's definitely odd! If you don't mind sharing your file, we'd be happy to take a closer look.
Simply use this form to send the file privately, and let us know which slides were created while you were using a trial. We'll give it a test and let you know what we find!
Before I upload the file, just another quick question.
I tried removing some of the slides and it published - this was under 300MB capacity. However, when I add the slides (at 308MB), I receive the same error. Could this be a capacity/server issue?
Good thought. It depends on what your machine and OS can handle, but you shouldn't have any upload issues to Review 360 with a file of that size.
After you upload your file, be sure to share the case number in this discussion so we can follow along to share any additional insight here. We'll figure this oddity out together!
Oh no, Maya! Sorry you're still at this roadblock.
Have no fear, as I opened a support case on your behalf so our team can work with you one-on-one to figure out what may be going on. Look out for a follow-up email from support@articulate.com soon!
In the meantime, what happens if you try to upload the file via this unique upload link from your case? If the file is still too large to attach, another approach is to host it on Google Drive or another storage solution available to you.
I am currently having the same issue when trying to publish my SL file to Review 360. It's less than 300mg. I've attached the file here if anyone is kind enough to look.
I tried to publish to 360 review again, got the same error message. I've addressed all of the suggestions in the troubleshooting article. I'm stumped as to why you have no trouble publishing and I do! Any thoughts?
Hello Roberta (welcome to E-Learning Heroes) and Cindy,
We are experiencing degraded performance on Review 360, which sounds like what you are running into. It's been intermittent and inconsistent, which explains why I may not have run into the issue.
You can keep up with our current status here and subscribe if needed.
14 Replies
Hi Maya,
The trial is a full version of Articulate 360 (minus some Content Library features) so it should work to allow you to publish anything created in the trial or using your subscription to Review 360.
You mentioned copying/pasting - have you tried importing everything into a new file, and confirming that file is saved locally?
Hi Ashley,
Yes, I have tried importing and also saving the file locally. It seems as I have to create a new slide and then copy and paste the content from the original file onto the new slides.
Wasn't able to publish any other way.
Hi Maya,
That's definitely odd! If you don't mind sharing your file, we'd be happy to take a closer look.
Simply use this form to send the file privately, and let us know which slides were created while you were using a trial. We'll give it a test and let you know what we find!
Before I upload the file, just another quick question.
I tried removing some of the slides and it published - this was under 300MB capacity. However, when I add the slides (at 308MB), I receive the same error. Could this be a capacity/server issue?
Thanks for the additional context, Maya!
Good thought. It depends on what your machine and OS can handle, but you shouldn't have any upload issues to Review 360 with a file of that size.
After you upload your file, be sure to share the case number in this discussion so we can follow along to share any additional insight here. We'll figure this oddity out together!
Hi Katie,
I'm unfortunately receiving this same error when uploading my file to your team. Is there another way I can send you this file?
Oh no, Maya! Sorry you're still at this roadblock.
Have no fear, as I opened a support case on your behalf so our team can work with you one-on-one to figure out what may be going on. Look out for a follow-up email from support@articulate.com soon!
In the meantime, what happens if you try to upload the file via this unique upload link from your case? If the file is still too large to attach, another approach is to host it on Google Drive or another storage solution available to you.
Hi Katie, I can upload via tempshare. I will send the link once I receive an email from the Articulate support team.
I am currently having the same issue when trying to publish my SL file to Review 360. It's less than 300mg. I've attached the file here if anyone is kind enough to look.
Hi Cindy,
Thanks for reaching out and letting us know you're running into a similar error.
I was able to take a look at the file you shared here and it published successfully for me. Here's the link.
Check out the common troubleshooting for publishing to Review 360 here.
Thank you, Leslie. I wonder why I was unable to do so. I will def check out that link for troubleshooting. Thank you so much!
I am having the same issue. is there a fix?
@Leslie McKerchie
I tried to publish to 360 review again, got the same error message. I've addressed all of the suggestions in the troubleshooting article. I'm stumped as to why you have no trouble publishing and I do! Any thoughts?
Hello Roberta (welcome to E-Learning Heroes) and Cindy,
We are experiencing degraded performance on Review 360, which sounds like what you are running into. It's been intermittent and inconsistent, which explains why I may not have run into the issue.
You can keep up with our current status here and subscribe if needed.
This discussion is closed. You can start a new discussion or contact Articulate Support.