Publishing problem with screen capture slides

I have a course in Articulate 360 that contains screen captures along with regular slides, quiz slides etc.

When I preview the course in Articulate or publish it to web and preview it from my desktop it all looks fine. But when I upload to FTP or to Articulate Review, some of the screen capture slides have turned completely green - some of them still has the mouse movement and text captions though. Really strange.

I tried publishing as Flash only. Then there are no errors, so I have narrowed it down to an html5 publishing bug.

Has anyone experienced this? Articulate staff - what do I do to fix it?

Any ideas would be highly appreciated as the client needs the course in both Flash and HTML5.

7 Replies
Leslie McKerchie

Hello Rene - That is certainly odd. Not sure that I've heard of that issue previously and since the preview in SL360 is HTML5 and that is working correctly, that makes this more of a strange description indeed. Would you be able to share the .story file so that we could take a look? Just let us know the slides with issue. If you cannot share here in the forums, you are welcome to share here privately.

Rene Vestergaard

Hi Leslie, I can't seem to replicate the problem now, but both myself and the client saw it. Really strange. Let's see if it appears again or if Vevette experiences it, when she looks at our Articulate Review link. Thanks for great support so far, even though the worse kind of bugs are the ones that appear and disappear and can't be explained :-)