17 Replies
Katie Riggio

Hi Michelle,

I'm happy to look into the publishing duration with you!

Publishing times can vary based on course size and the media included, but usually by a few minutes. Could you help me confirm a few more details?

  • What Storyline 360 update are you using? Click on the Help tab, then About Storyline.
  • Are you comfortable with sharing one of the files for testing? You can use this private link. I can publish the course and let you know how it goes!
Beth Russell


Has this been resolved?

I'm having the same issue - but for publishing to review 360. No videos involved.

My team mates are having to publish for me as it can take up to 3 hours to publish to review sometimes - whereas it will take 5 minutes for them. 

I've checked what Storyline I am using and it is 16.1.1

Thanks, Beth 

Leslie McKerchie

Hey Beth and welcome to E-Learning Heroes. 😊

Thanks for reaching out and sharing that you're running into an issue publishing to Review 360 as well.

I'm not clear on what version of Storyline you're currently using. 

You can check by going to:
Help > About Articulate Storyline

We are currently on Build 3.48.24116.0 of Storyline 360. You can read all of the details (and see previous updates) here.

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Leslie McKerchie

Hello Helen and Carolyn,

I was able to take a look at the case Beth worked on with our team and it was specific to her working environment with the settings and space on her virtual machine. So, there is not an overall solution to share here.

With your permission, I'd like you to share your .story project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Maria Costa-Stienstra

Hi, Surender.

Thank you for opening a case with our support engineers! I see you worked with my teammate Ronaziel, who explained the time it took to publish your video was affected by the size of your project and the inclusion of several audio and video objects. 

If you have additional questions, please reach out to Ronaziel through the case. 

Michele Spotts

Are the optimal settings for Virtual Machines and Storyline available somewhere.  This has been an ongoing issue for me as well using Parallels on a Mac, and the latest updated Storyline.  Often the files can take over an hour to publish and I would say 80% of the time they just crash at the end.  Oddly though I can push out the same file at times in less than a minute so its not an issue with my files.  I have explored the internet speed issue, updated my router and have extremely fast internet speed reports and am still struggling to upload to 360 Review.

Lauren Connelly

Hello Michele!

I'm happy to help! We don't have separate settings when publishing a Storyline course while using a virtual machine. I'm currently running Parallels as well, and I haven't run into any publishing issues. I've attached a project that I just published to Review 360. It took 15 seconds to publish. Do you mind publishing it on your end and letting me know how long it took to publish to Review 360?

Becca Levan

Thanks for those extra details, Michele!

If you continue to experience slow publishing times on Storyline 360 Build 3.54.25674.0 (verify by going to the Help tab, then click About Storyline), I encourage you to connect with one of our support engineers here as the next step, so they can help determine a cause. They'll reach out shortly after!