The "Import Questions" into a question bank from the active .story seems to import 1, 2, or some random number of questions instead of all the questions selected.
Not to complain too much but both the Beta and Production SL 360 are doing this. Is there any other way e.g., drag-and-drop to bring questions into a bank? I am completely grounded here.
The resolution of this bug was to uninstall SL 360, reboot, then install. The problem of importing questions into a bank is no longer reproducible.
Since nothing has been corrected, presumably the root cause of this problem persists and could arise again.
Perhaps uninstall/reinstall are steps that should be taken any time a bug is identified in SL 360. Given the frequency that SL misbehaves, this could be a significant amount of time lost.
Thanks, Sam for that update. I've not seen other reports of this, but if you'd like our team to take a look again just let us know! You can respond to your previous case with Miker, or start a new one here.
Hi, I am having the same issue all of a sudden in Storyline 2. I was able to do it earlier without any problem. Any other solution except doing re-installation?
I haven't seen that a particular cause was narrowed down, but if you'd like to work with our Support Engineers they're happy to take a look at your files.
The issue went away (temporarily) after uninstall and reinstall. Then it came back. When this happened, I saved the project, and the problem went away again. So now I wonder if the issue occurs if the project has not been recently saved. Going forward, I plan to save the project every time before creating a new question bank.
I'm having this issue also. I create a scene with questions. Then I create a question bank and attempt to import the questions from that scene. Sometimes it works correctly (not often), sometimes it imports a few questions and at times, it imports nothing.
I close Storyline, restart my computer, import a question at a time (which is laborious when you have a lot of questions) and check to make sure I've imported all of the questions I wanted.
Any suggestions? I am working off my hard drive and keep Storyline updated. Thanks!
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Import one at a time. Can't import more than 4. Every additional import imports nothing.
Not to complain too much but both the Beta and Production SL 360 are doing this. Is there any other way e.g., drag-and-drop to bring questions into a bank? I am completely grounded here.
I found MOVE questions will move them to the bank. It is the COPY function that is failing.
I am back to work now.
Hi Sam,
You mentioned import, copy and move - so I'm not sure exactly what piece wasn't working for you, but I'd want to test it.
Can you take a Peek of the problem? You can include the "Share" link here in your reply!
Take a storyline .story with maybe 20 questions.
Now... a client wants to draw 10 from the 20. Now you need the 20 questions in a question bank.
Create an empty question bank.
The ribbon of the question bank has an "import question" from the current .story option.
Copy questions fails for me. Move works.
Hi Sam,
I just tested this scenario in Storyline 360 build 3.13.15006.0, and it works correctly.
Please take a look at this screen recording of my testing.
If you're still seeing a problem, please record a Peek just like the one I recorded above so we can see what's going on in your file. Thanks!
OK. I took time to build a case to submit.
We’ve opened case number 01298361 for you.
Sam
The resolution of this bug was to uninstall SL 360, reboot, then install. The problem of importing questions into a bank is no longer reproducible.
Since nothing has been corrected, presumably the root cause of this problem persists and could arise again.
Perhaps uninstall/reinstall are steps that should be taken any time a bug is identified in SL 360. Given the frequency that SL misbehaves, this could be a significant amount of time lost.
Letting you know this bug showed up again today. I had to uninstall 360 and re-install to correct the issue.
Sam
Thanks, Sam for that update. I've not seen other reports of this, but if you'd like our team to take a look again just let us know! You can respond to your previous case with Miker, or start a new one here.
Hi, I am having the same issue all of a sudden in Storyline 2. I was able to do it earlier without any problem. Any other solution except doing re-installation?
Hi Nivedita,
I haven't seen that a particular cause was narrowed down, but if you'd like to work with our Support Engineers they're happy to take a look at your files.
Thanks Ashley. For now, its resolved. I just restarted Storyline and imported a few questions at a time and it allowed me to do that.
I am experiencing the same problem with Storyline 3. Will try uninstall, reinstall.
Hey Jon,
Keep us posted on how it goes! If you're still seeing the issue, our Support Engineers can help you one-on-one. You can reach out to the team here.
The issue went away (temporarily) after uninstall and reinstall. Then it came back. When this happened, I saved the project, and the problem went away again. So now I wonder if the issue occurs if the project has not been recently saved. Going forward, I plan to save the project every time before creating a new question bank.
I'm having this issue also. I create a scene with questions. Then I create a question bank and attempt to import the questions from that scene. Sometimes it works correctly (not often), sometimes it imports a few questions and at times, it imports nothing.
I close Storyline, restart my computer, import a question at a time (which is laborious when you have a lot of questions) and check to make sure I've imported all of the questions I wanted.
Any suggestions? I am working off my hard drive and keep Storyline updated. Thanks!
Hi Janet,
Sorry you're hitting a roadblock! Could you share a sample of your file with our team so we can test it on our end?
If that works for you, you can upload your file privately to our support team here. We'll delete the file when we're done troubleshooting.
Hi Alyssa, sorry for the delay. I ended up creating the questions directly in a question bank and that solved the issue. Thank you!
Glad to hear it, Janet! Thanks for that update.
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