8 Replies
Gerry Wasiluk

Could possibly be how the course is set up in the LMS.

By chance is this a SCORM course?  And are you using statuses of passed/failed or completed/failed?

With our Saba LMS, if a SCORM course using these statuses was not set up correctly, strange things like this happened.  Essentially, the LMS "took over" judging if a person passed or failed correctly.