6 Replies
Alyssa Gomez

Hi Karen,

I took a peek into your file, and I was able to see the issue you described. I wasn't able to resize the answer choices frame within your file, so I imported the slide into a new file and resized the frame there.

When a file starts to behave oddly, it may be that the file is corrupt. If that happens, try importing the slides into a new file, and that should fix the issues you're seeing. It's a handy trick to keep in your back pocket. :)

By the way, here are a few steps to prevent file corruption in the future.

Take a look at the new file I attached, and let me know if this will work for you!

Karen Siugzda

Thanks for looking into it Alyssa.

So what does that mean for my entire file? It's corrupt? Do I need to export all 25 slides individually to a new project? Or just the quiz?

And thanks for the link with suggestions on how to avoid future corruption. It's very unfortunate that the work-around is to work on my local drive. That means maintaining duplicate files -- one set on my hard drive and another set on the network as backup and to comply with corporate rules. That leaves room for error, not to mention extra "house keeping"

I hope that Articulate can create a more stable version of Storyline soon so that's not necessary!

Alyssa Gomez

Hi Karen,

Thanks for testing the import. I'm sorry to hear that you're still having issues, especially since this is affecting all 25 of your slides. I know that is frustrating.

Unfortunately once a file becomes corrupt it isn't always fixable, although you might try finding an earlier version of your file that isn’t corrupted by searching your temp files:

  1. Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
  2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
  3. Change the file extension of the copy on your desktop from *.tmp to *.story.
  4. Double-click the file to open it in Storyline.
The issue with working on a file on a network/shared drive is that latency can occur within the file and causes inconsistencies. Storyline should perform normally without these issues if your file is edited and saved locally. Once you’ve saved the file you can always move the back up to a network/shared drive.