A few users are reporting on the second question of a quiz the player freezes on a loading screen. The quiz questions are randomly drawn from a bank of questions BUT it seems that one question is causing it for the users.
The settings all appear to be the same for this and the other questions in the bank. I duplicated the slide for all the multiple choice questions so they should be the same.
It sounds like it's just that one slide that's causing the issue, correct? Have you tried duplicating another question slide that functions properly and pasting the content in?
It might just be a corruption of the question slide, but if you'd like for us to take a look, feel free to reach out to one of our support engineers to test it and find the root of the issue!
Hello, I'm having this same issue with my file. Kyle did this work for you ? Or did you have to reach out to support engineers? I will try the duplication myself and see it how it goes!
3 Replies
Hi Kyle,
It sounds like it's just that one slide that's causing the issue, correct? Have you tried duplicating another question slide that functions properly and pasting the content in?
It might just be a corruption of the question slide, but if you'd like for us to take a look, feel free to reach out to one of our support engineers to test it and find the root of the issue!
Hello, I'm having this same issue with my file. Kyle did this work for you ? Or did you have to reach out to support engineers? I will try the duplication myself and see it how it goes!
I think in this situation for me the culprit was a java script that was
included for an xAPI statement.
This discussion is closed. You can start a new discussion or contact Articulate Support.