I uploaded an Articulate ZIP file to our LMS. When I go through the quiz and click submit I get the right feedback. When I click on review what I get is wrong. The slides say incorrect even though when I submitted the response it showed as correct. And once I complete the course in the LMS I see the right passing score based on the initial submit correct/incorrect feedback, even though according to the review the responses are incorrect. Any thoughts?
Sorry to hear you've hit this snag with incorrect feedback being reported by your LMS!
I noticed that you've already opened a support case and shared your .story file. Great move! I see that it has been received by our senior support engineers, so you should be hearing from them shortly!
We can continue troubleshooting through your case to keep all information in one spot.
Thanks so much for reaching out and I'm happy to help narrow down the issue you're experiencing. I took a look at Jill's support case, and it appears their issue was resolved by changing the revisiting properties from reset to initial state to Automatically Decide or Resume Saved State.
Please let me know if this makes a difference! If you need additional assistance, it would be helpful to see your file. You can upload it here or share it privately in a support case, and we'll delete it from our systems once troubleshooting is complete!
3 Replies
Hi Jill!
Sorry to hear you've hit this snag with incorrect feedback being reported by your LMS!
I noticed that you've already opened a support case and shared your .story file. Great move! I see that it has been received by our senior support engineers, so you should be hearing from them shortly!
We can continue troubleshooting through your case to keep all information in one spot.
I am having the same issue. @Steven Benassi. Following.
Hi, Anne!
Thanks so much for reaching out and I'm happy to help narrow down the issue you're experiencing. I took a look at Jill's support case, and it appears their issue was resolved by changing the revisiting properties from reset to initial state to Automatically Decide or Resume Saved State.
Please let me know if this makes a difference! If you need additional assistance, it would be helpful to see your file. You can upload it here or share it privately in a support case, and we'll delete it from our systems once troubleshooting is complete!