Quiz questions attempts locked at 1

Hey guys....I'm building a quiz in Storyline 2 and the format of the quiz requires that the questions don't need to be answered in any particular order and you can freely navigate, but once you submit your final answers, the quiz is locked. That part I have, but my problem arises when someone wants to go back to a previous question to check their answer, and cant pick a new one because the question is locked down. This wouldnt be a problem if I could set the attempts to unlimited (once you go to the results slide you can't go back so unlimited attempts isn't a problem) but the drop down menu is grayed out and unclickable in 70% of the questions, so I can't change it. Anyone else see this problem?

23 Replies
Ashley Terwilliger

Hi Ben,

If the questions have been submitting, this sounds like it's working as described. You could look at setting up a retry button on your results slide and using the trigger to "reset results" but than the user would need to retry all the questions.  Or before they actually submit, you may want to set up a method as described here. 

Corey Klein

Hi Ashley,

Hope you've been well.  Hey, I looked through the online resources, but didn't see the exact guidance I'm looking for.  I simply want to ensure my course-end assessment (pool of questions in a question bank) is set to unlimited attempts.  What's the best way to check / set this?




Ashley Terwilliger

Hi Corey,

That each question allows for unlimited attempts or the pool as a whole? 

The questions can be set as shown here.  As far as the quiz as a whole, Storyline doesn't limit you to a certain number of attempts, so you can include the "retry button" on the results slide and allow users to take it as many times as they want. You may want to reach out to your LMS to see if they'll only accept the first score or the final one once the course is "submitted".  In case you need it - here is a way to limit quiz attempts. 

Corey Klein

I appreciate your quick response, Ashley.  Looking to allow learners to take the final assessment as many times as needed 'til they pass.  I went back to the course that I've been working on and intentionally failed it, then again, then again.  Looks like the default is to provide unlimited attempts, so I'm all set!

Thanks again,



Corey Klein

Thanks, Ashley.

One more thing... I'm trying to insert a link to a video (video file is
on my laptop) and have the learner click a button for the video to start
when I instruct them to do so. Suggestions?

I appreciate your help,
Corey Klein
191 E. Hanover Ave
Second Floor, E2C21
Morristown, NJ 07962
Phone: (973) 630-1705

Corey Klein

Hi Ashley,

It's been a while.  Hope you're doing well.  Hey, looking for your / the opinion of the experts there on a related issue (assessment question feedback).

The eLearning courses that my team and I have been developing provide detailed feedback (Correct / Incorrect and a brief blurb about the concept covered) after every progress review (aka, "Check Your Understanding") question in our courses, but NOT for final assessment questions at the end of the courses.

We went back and forth on this premise a few years ago and, for a variety of reasons, came to the decision that we'd just have learners answer each final assessment question and then be immediately brought to the next question (sans feedback). After the last question of the assessment, we provide a total score and let learners know if they've passed or not. If they pass, they can move forward to the final page(s) of the course. If not, they are given the opportunity to retake the assessment as many times as needed until they do.

We've been noticing a trend in our course evaluation comments lately that folks would at least like to know whether they are getting each assessment question right or wrong as they answer them. In other words, they're not asking for "feedback" per say after every final assessment question, rather just to know - in real time - if they got the question that they just answered right or wrong, rather than waiting [with bated breath] for a final score at the end.

I'm proposing that we simply start telling them "Correct" or "Incorrect" after each final assessment question. That way, they at least know what they got right or wrong immediately and where they stand as they move through the assessment. It certainly seems logical and we're prepared to make that change, but before we do, we just want to know what other IDs and organizations are doing re this.

Thank you in advance for your thoughts.

Corey Klein

Hi Ashley,

Hope you've been well!

Looking for your guidance again. This time it's the challenge of
inserting a video into a Storyline 2 project and having timed bullet
points presented on-screen next to the running video (and staying
continuously in sync).

I worked on this yesterday and all was going smoothly, but when I tested
it last night I discovered a glitch. Although the video and on-screen
content was perfectly synched when played, if I suddenly rewound the video
or fast forwarded it midstream (as a learner might do), it knocked the
timed on-screen content out of sync. Not what we want. I tried a few
different things, but couldn't find one that worked.


Thanks very much,
Corey Klein

Corey Klein

Thanks for your quick response, Leslie. Hopefully the team is able to
come up with a solution in the near future.

In the meantime, let me understand the workarounds you presented. If I
disable the seekbar or make it read only, then once the video is launched,
the learner cannot pause or control it at all. They just have to watch it
straight thru. Do I have that right? (Some of our video clips are
actually pretty long, so I'm hesitant about that option).

Also, if I build controls into the video themselves (outside of Articulate
Storyline), I'm assuming that if they end up using those, the Storyline
text animation will again to be out of sync if they pause, rewind, or FF
the video. You agree?

Thanks, Leslie, and I look forward to your further comments / advice,
Corey Klein

Leslie McKerchie

Hi Corey,

I wanted to provide an update here, as Storyline 2 Update 8 was just released, and included a number of fixes which you can see in the release notes available here. The item you all may be particularly interested in is how it fixed an issue where a video would no longer be synced with the slide's timeline after using the seekbar to scrub back and forth through the video. You can download the latest update here, and after downloading and installing the latest update you’ll want to republish any existing content to ensure that the updates and fixes are applied.

Let us know if you have any questions, either here or by reaching out to our Support Engineers directly.