Help! I'm in the middle of an extensive course that will be a core curriculum item going forward. I opened the course today and my scenes have all been rearranged and most of the triggers are gone! I've tried to cut and paste the switched scenes to flow how I need them to be organized but it keeps changing back on me.
This is a big problem for this course as it has a pre-test and branching so it's a lot of work.
This does sound like odd behavior, so I want to confirm that you are working locally with your files as described here. If you continue to see this, you may want to follow the steps listed here.
When you repair the software, you will use the same serial number as before. When you re open SL after the repair, the number should populate automatically.
Also, when you reply here via email, your email signature will appear in this post. you can click on Edit to remove this.
I've uninstalled Storyline and now I'm trying to install the updated version. I've entered my Serial Number but the ACTIVATE button is not active, it's greyed out. I'll reach out to my IT group as I've had to do manual activation in the past but this is very frustrating as I have work to get done!
Yes, it shows I'm the Administrator but I think our internal firewall may prevent the auto activation. Whenever I've purchased Articulate software I had to have an activation code to complete it using a manual process.
You can reach out to the sales team here to get your activation code. In the meantime, the trial is a full version of the software, so you can continue to use that until you receive the activation code.
Holy cow. I did not realize there was a significant cost to do the upgrade to try to address the issue I was having - I'm in a real pickle now. This is not cool. I do not have authorization from my employer for the purchase and certainly cannot afford to pay for it myself.
How do I reverse the upgrade? I've requested an activation code but I'm sure they're going to ask for the payment before they will provide it.
You will not need to make another purchase in order to reinstall your software. Do you have access to the email you received with your original activation codes?
What will happen now that I'm in the Storyline 2 trial...how do I go back to Storyline 1? This is a mess and I've spent all morning trying to fix this.
You can just uninstall the trial. If you did open your file in SL2, you can open the Back up that would have been created. It will be saved in the same spot as the original, just has the word Backup in the file name.
Well, I've been struggling the entire day and have anot been able to ccomplish anything. I only have SL1 in my programs now but I cannot open either the backup or the SL2 version. I've worked with folks here, with Sales and now with Articulate Support and am not even close to being able to resolve the issues. I am a platimum client and it turns out I can upgrade at no cost.
Sorry you have not been able to get this resolved. As far as the Backup file, did you open that at all in SL2? Can you share it here for us to try and open it in SL1?
I was out of the office on Friday. I am not able to open the file now in SL1 – I just tried this morning. The timing is not good as I need to wrap this course up for a legal and compliance review and now I’ll be spending time figuring out the new SL2 version.
Is there any way to try to open in in SL1? The file is quite large and when I uploaded for support the other day it took a very long time.
Emily, John provided me with the info I needed to access the SL1 version of my course. In case anyone else needs the info:
If you want to open the backup file in Articulate Storyline 1, then what you would have to do is to open Articulate Storyline 1 and then use the Browse button to open the SL1 backup file.
I'm getting ready now to preview it to make sure all is working as it should. Thanks.
24 Replies
Hello Diane!
This does sound like odd behavior, so I want to confirm that you are working locally with your files as described here. If you continue to see this, you may want to follow the steps listed here.
If I uninstall Storyline for the repair I'll need new activation codes right? Who can I contact to get them?
Diane Clark, PMP
Training and Communications Specialist
Retirement Division Product Management
Phone 425.256.8237
And yes, I am working locally. Sorry I forgot to include that in my earlier response.
Diane Clark, PMP
Training and Communications Specialist
Retirement Division Product Management
Phone 425.256.8237
Hello Diane,
When you repair the software, you will use the same serial number as before. When you re open SL after the repair, the number should populate automatically.
Also, when you reply here via email, your email signature will appear in this post. you can click on Edit to remove this.
I've uninstalled Storyline and now I'm trying to install the updated version. I've entered my Serial Number but the ACTIVATE button is not active, it's greyed out. I'll reach out to my IT group as I've had to do manual activation in the past but this is very frustrating as I have work to get done!
Never mind this issue. It worked after I hit cancel to the activation. Just was not clear about that step in the process. Thanks.
Ok, it's not resolved. It appears it only activated the free trial as every time I open my course it reminds me that it's the trial.
Hello Diane,
Are you installing this with Administrator privileges?
Yes, it shows I'm the Administrator but I think our internal firewall may prevent the auto activation. Whenever I've purchased Articulate software I had to have an activation code to complete it using a manual process.
Hello Diane,
You can reach out to the sales team here to get your activation code. In the meantime, the trial is a full version of the software, so you can continue to use that until you receive the activation code.
Holy cow. I did not realize there was a significant cost to do the upgrade to try to address the issue I was having - I'm in a real pickle now. This is not cool. I do not have authorization from my employer for the purchase and certainly cannot afford to pay for it myself.
How do I reverse the upgrade? I've requested an activation code but I'm sure they're going to ask for the payment before they will provide it.
Hello Diane,
You will not need to make another purchase in order to reinstall your software. Do you have access to the email you received with your original activation codes?
Yes, I tried entering that code and it would not work.
Diane,
Which version of Storyline do you have?
Storyline 1
Ok, You will then need to follow the steps here to repair the software. The earlier link was for Storyline 2.
What will happen now that I'm in the Storyline 2 trial...how do I go back to Storyline 1? This is a mess and I've spent all morning trying to fix this.
Hello Diane,
You can just uninstall the trial. If you did open your file in SL2, you can open the Back up that would have been created. It will be saved in the same spot as the original, just has the word Backup in the file name.
Well, I've been struggling the entire day and have anot been able to ccomplish anything. I only have SL1 in my programs now but I cannot open either the backup or the SL2 version. I've worked with folks here, with Sales and now with Articulate Support and am not even close to being able to resolve the issues. I am a platimum client and it turns out I can upgrade at no cost.
Hi DIane,
Sorry you have not been able to get this resolved. As far as the Backup file, did you open that at all in SL2? Can you share it here for us to try and open it in SL1?
I was out of the office on Friday. I am not able to open the file now in SL1 – I just tried this morning. The timing is not good as I need to wrap this course up for a legal and compliance review and now I’ll be spending time figuring out the new SL2 version.
Is there any way to try to open in in SL1? The file is quite large and when I uploaded for support the other day it took a very long time.
Hi Diane,
I do see that you have an open case with John right now. It would be best to upload the back-up file there for us to take a look.
Emily, John provided me with the info I needed to access the SL1 version of my course. In case anyone else needs the info:
If you want to open the backup file in Articulate Storyline 1, then what you would have to do is to open Articulate Storyline 1 and then use the Browse button to open the SL1 backup file.
I'm getting ready now to preview it to make sure all is working as it should. Thanks.
Thanks for the update Diane,
You can also right click on the file icon and use the "open with" method.
Let us know if you are able to get this opened.
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